Hellopeter
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JP
Jean P

1 reviews | Active since Apr 2021

05 Feb 2025, 18:06

Just give up, they suck!

I took down the previous review at the promise of a solution from Rain. I'm the fool for believing the empty promises yet again. 2 months without resolve of a basic upgrade. No-one from sales or support has any idea what is going on (even got passed to a tech support person). From one to the other department, every time explaining the same scenario, with the same result, "let me put you through to another department". The last Hellopeter review resulted in a phone call (finally) with promises again... Promises of escalation and callbacks. Waited 30 minutes for the call to come, nothing, called them again and once again 3 departments, 40minutes and no resolve... "I'll ask someone to call you"... Yah, like you called me before... Again, 2 months for a basic upgrade not one person knows what is going on. Tsek!

0
Replies (8)
Rain
Rain's reply05 Feb 2025, 18:54
Official
Hi Jean,

Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.

We are looking into your upgrade issue.

Regards,
rain.
JP
Jean P's update05 Feb 2025, 19:27
Reviewer Update
Not interested.
JP
Jean P's update06 Feb 2025, 06:47
Reviewer Update
No one requested a cancelation of the upgrade. So to assume that "I would no longer be interested in the offer" does not make the problem (customer) go away. In the meantime I'll be filing a complaint with ICASA... so in your best interest to deliver the requested upgrade from 2 months ago.
JP
Jean P's update06 Feb 2025, 07:29
Reviewer Update
Incorrect once again. Your communication clearly states: "Once your Rainone order arrives, we'll switch you over and deactivate your current plan within 5 hours". You have the address. I await delivery. I do not believe that you would contact me as you have had multiple opportunities and didn't do so.
JP
Jean P's update06 Feb 2025, 11:38
Reviewer Update
We accepted your offer that was sent in November. Free upgrade to 5g as stated, no fees R535 a month for Rainone 5G... Not complying with your offer, like baie-and-switch tactics, which can be considered *****ulent or deceptive business practices.
JP
Jean P's update06 Feb 2025, 12:00
Reviewer Update
Thank you for confirming you have are not willing/unable to keep to the agreement. Leave the service as is, we'll be in contact with an alternative approach.
JP
Jean P's update27 Feb 2025, 09:36
Reviewer Update
In conclusion, the day after these ridiculous counter offers to the one we accepted, Rain offered the original deal again. We accepted once again. All information was given and confirmed with Rain multiple times regarding the delivery of the 5G router only to find that the information was in fact NOT given to the courier company. It took close to 3 months for Rain to still mismanage a simple upgrade that they offered.... Only 14 days to install and activate Fibre for the same price... Do not know why anyone would work with this company. The cancellation of your services is being sent.
Rain
Rain's reply28 Feb 2025, 06:13
Official
Hi Jean P,

Thank you for bringing your cancellation complaint to our attention, we're sorry to hear this has been your experience.

We are looking into the issue, and we'll assist soon.

Regards,
rain.