ZM
Zwelethu M
1 reviews | Active since Jun 2012
24 Feb 2024, 01:54
just about sick of rain now
i usually dont want to rate companies especially when i still want to use their services because their product is good but when the service is this terible and not only that but when a company maliciously puts you in a positing where you have no choice then F it.
rain has for the past few months been charging me the full amount which i have signed for but they have been intermittently cutting my service and to date have the audecity to say i owe the 9k.
i log calls everytime and no one bothers to call and fix this situation. i call their call centre and none of the agents (BOTH IN INDIA AND IN SA) are able to do anything about resolving this yet they continue to charge every month.
im at a point where i want them to cancel my service but i cant even get that to happen since none of the call centre agents i speak to are able to do nothing. instead the escalate my case and leave it at that.
my amount due has gone from 4k were i paid 2k to 9k now for internet service that is switched off for 80% of the time.
Helpful (0)
Replies (14)0
Replies (14)
Rain's replyOfficial
24 Feb 2024, 08:20Hi Zwelethu Mjingwana,
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
Rain's reply24 Feb 2024, 08:20
Official
Hi Zwelethu Mjingwana,
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
ZM
Zwelethu M's updateReviewer Update
27 Feb 2024, 16:51the7 invoices you are referring to only further place me in debt when i made it clear that i will not be able to pay at the time. i had no repayment agreement where im charged a full amount for a "LIMITED" service that i specifically asked you to discontinue.
this relevant department is still yet to contact me and i don't think they intend to but using this right Rain reserves to suspend, limit, modify or cancel your service (or any part or content thereof) without notice due to non-payment of subscription charges this serves only RAIN since im trapped in a service i no longer want but continues to charge me monthly.
i need this resolved ASAP. not some nonsense excuse to continue charging me for service you only give when you want to.
this relevant department is still yet to contact me and i don't think they intend to but using this right Rain reserves to suspend, limit, modify or cancel your service (or any part or content thereof) without notice due to non-payment of subscription charges this serves only RAIN since im trapped in a service i no longer want but continues to charge me monthly.
i need this resolved ASAP. not some nonsense excuse to continue charging me for service you only give when you want to.
ZM
Zwelethu M's update27 Feb 2024, 16:51
Reviewer Update
the7 invoices you are referring to only further place me in debt when i made it clear that i will not be able to pay at the time. i had no repayment agreement where im charged a full amount for a "LIMITED" service that i specifically asked you to discontinue.
this relevant department is still yet to contact me and i don't think they intend to but using this right Rain reserves to suspend, limit, modify or cancel your service (or any part or content thereof) without notice due to non-payment of subscription charges this serves only RAIN since im trapped in a service i no longer want but continues to charge me monthly.
i need this resolved ASAP. not some nonsense excuse to continue charging me for service you only give when you want to.
this relevant department is still yet to contact me and i don't think they intend to but using this right Rain reserves to suspend, limit, modify or cancel your service (or any part or content thereof) without notice due to non-payment of subscription charges this serves only RAIN since im trapped in a service i no longer want but continues to charge me monthly.
i need this resolved ASAP. not some nonsense excuse to continue charging me for service you only give when you want to.
ZM
Zwelethu M's updateReviewer Update
27 Feb 2024, 16:52its the 27th and im yet to get a call. ive called in 3 times and still no one is able to assist.
ZM
Zwelethu M's update27 Feb 2024, 16:52
Reviewer Update
its the 27th and im yet to get a call. ive called in 3 times and still no one is able to assist.
ZM
Zwelethu M's updateReviewer Update
27 Feb 2024, 16:58still no response, still no call but rain continues to bill me for no service.
ZM
Zwelethu M's update27 Feb 2024, 16:58
Reviewer Update
still no response, still no call but rain continues to bill me for no service.
ZM
Zwelethu M's updateReviewer Update
28 Feb 2024, 15:45Call me on my number please so i can provide you with this and the whole thread of emails.
ZM
Zwelethu M's update28 Feb 2024, 15:45
Reviewer Update
Call me on my number please so i can provide you with this and the whole thread of emails.
ZM
Zwelethu M's updateReviewer Update
29 Feb 2024, 01:29correspondence sent.
ZM
Zwelethu M's update29 Feb 2024, 01:29
Reviewer Update
correspondence sent.
ZM
Zwelethu M's updateReviewer Update
01 Mar 2024, 03:52go further on to listen to call recordings too coz i made it clear this was done over the phone too. you can escalate the matter but as mentioned, whether i continue using Rain's services or not from here on . i will not pay for what is charged. Nothing Rain says to excuse charging me for services not provided will convince me to. i made this very clear in every call
ZM
Zwelethu M's update01 Mar 2024, 03:52
Reviewer Update
go further on to listen to call recordings too coz i made it clear this was done over the phone too. you can escalate the matter but as mentioned, whether i continue using Rain's services or not from here on . i will not pay for what is charged. Nothing Rain says to excuse charging me for services not provided will convince me to. i made this very clear in every call
ZM
Zwelethu M's updateReviewer Update
01 Mar 2024, 04:02i will pay what I had said I would pay and continue with the service, failing which you can go ahead and cancel my sim and services now coz im not paying for those other months of "INTERRUPTED SERVICE" I'm not liable to pay what I didn't use. and had rain attended to this earlier i wouldn't be in this position but it served you to ignore my logged tickets and calls while you continue to charge me.
go ahead and escalate it, if they call I will tell them the same thing.
go ahead and escalate it, if they call I will tell them the same thing.
ZM
Zwelethu M's update01 Mar 2024, 04:02
Reviewer Update
i will pay what I had said I would pay and continue with the service, failing which you can go ahead and cancel my sim and services now coz im not paying for those other months of "INTERRUPTED SERVICE" I'm not liable to pay what I didn't use. and had rain attended to this earlier i wouldn't be in this position but it served you to ignore my logged tickets and calls while you continue to charge me.
go ahead and escalate it, if they call I will tell them the same thing.
go ahead and escalate it, if they call I will tell them the same thing.
ZM
Zwelethu M's updateReviewer Update
01 Mar 2024, 13:22Your people just sent me invoices. Who requested these invoices?
And why do you insist on not talking to me? But trying to get me to acknowledge a debt you forced on me. I asked that you call me. You will not just simply send me invoices that I specifically told you I object to and expect me to pay.
Rain still insists on not communicating yet you continue to charge me for a service you don't provide. i am not going to pay any part of these until you call and reach some kind of agreement with me. I didn't ask for invoices to be sent to me and I made it clear I have no intention of paying for months of "LIMITED" internet
I will pay you what I owe you or nothing at all.
ZM
Zwelethu M's update01 Mar 2024, 13:22
Reviewer Update
Your people just sent me invoices. Who requested these invoices?
And why do you insist on not talking to me? But trying to get me to acknowledge a debt you forced on me. I asked that you call me. You will not just simply send me invoices that I specifically told you I object to and expect me to pay.
Rain still insists on not communicating yet you continue to charge me for a service you don't provide. i am not going to pay any part of these until you call and reach some kind of agreement with me. I didn't ask for invoices to be sent to me and I made it clear I have no intention of paying for months of "LIMITED" internet
I will pay you what I owe you or nothing at all.
ZM
Zwelethu M's updateReviewer Update
01 Mar 2024, 13:36your billing team instead took the bill up to R10,400.00. that a simple **** YOU from Rain, while they ignore every attempt to get to the bottom of this. and bare in mind i had no internet at all in FEB.
ZM
Zwelethu M's update01 Mar 2024, 13:36
Reviewer Update
your billing team instead took the bill up to R10,400.00. that a simple **** YOU from Rain, while they ignore every attempt to get to the bottom of this. and bare in mind i had no internet at all in FEB.
ZM
Zwelethu M's updateReviewer Update
03 Mar 2024, 17:18an apology doesn't cut it, clearly, Rain isn't taking this seriously. my credit rating won't suffer due to your greedy practices and negligence. this outcome won't be to your satisfaction either. you send apologies Yet you continue to charge me?
CANCEL MY ACCOUNT SINCE YOU REFUSE TO SORT THIS OUT, IM ALREADY SEEKING SERVICES FROM OTHER SERVICE PROVIDERS.
CANCEL MY ACCOUNT SINCE YOU REFUSE TO SORT THIS OUT, IM ALREADY SEEKING SERVICES FROM OTHER SERVICE PROVIDERS.
ZM
Zwelethu M's update03 Mar 2024, 17:18
Reviewer Update
an apology doesn't cut it, clearly, Rain isn't taking this seriously. my credit rating won't suffer due to your greedy practices and negligence. this outcome won't be to your satisfaction either. you send apologies Yet you continue to charge me?
CANCEL MY ACCOUNT SINCE YOU REFUSE TO SORT THIS OUT, IM ALREADY SEEKING SERVICES FROM OTHER SERVICE PROVIDERS.
CANCEL MY ACCOUNT SINCE YOU REFUSE TO SORT THIS OUT, IM ALREADY SEEKING SERVICES FROM OTHER SERVICE PROVIDERS.
ZM
Zwelethu M's updateReviewer Update
04 Mar 2024, 12:46They call and hang up when i pick up. True caller has this listed. Im jotting down every instance of this too.
ZM
Zwelethu M's update04 Mar 2024, 12:46
Reviewer Update
They call and hang up when i pick up. True caller has this listed. Im jotting down every instance of this too.
ZM
Zwelethu M's updateReviewer Update
04 Mar 2024, 18:54I repeat once again. I am not going to pay for months of no service. You continue to avoid the actuall issue here and 8nsist on me paying. That is not going to happen.
Thanks for cancelling. That should have been done long ago. But you had to keep invoicing me first.
Thanks for cancelling. That should have been done long ago. But you had to keep invoicing me first.
ZM
Zwelethu M's update04 Mar 2024, 18:54
Reviewer Update
I repeat once again. I am not going to pay for months of no service. You continue to avoid the actuall issue here and 8nsist on me paying. That is not going to happen.
Thanks for cancelling. That should have been done long ago. But you had to keep invoicing me first.
Thanks for cancelling. That should have been done long ago. But you had to keep invoicing me first.
ZM
Zwelethu M's updateReviewer Update
04 Mar 2024, 18:55I told you. Im not paying a cent.
ZM
Zwelethu M's update04 Mar 2024, 18:55
Reviewer Update
I told you. Im not paying a cent.