NZ
Noxolo Z
1 reviews | Active since Feb 2025
23 Mar 2025, 16:43
I’ve sent a messag...
I’ve sent a message on hello Peter and they have been assisting me however their network/tower issue is never resolved..I click on call for support everyday when I’m in Pietermaritzburg (Pmb)but never have issues when I’m in Dbn.Today I’ve had an issue since 1 pm it’s not 16:35 the agents call me but nothing is happening.Their network in Pmb is bad and they don’t seem to handle the issue well or are taking it lightly
Helpful (0)
Replies (4)0
Replies (4)
Rain's replyOfficial
23 Mar 2025, 16:50Hi Noxolo Z,
Thank you for bringing your network complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the issue, and we'll assist soon.
Regards,
rain.
Thank you for bringing your network complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the issue, and we'll assist soon.
Regards,
rain.
Rain's reply23 Mar 2025, 16:50
Official
Hi Noxolo Z,
Thank you for bringing your network complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the issue, and we'll assist soon.
Regards,
rain.
Thank you for bringing your network complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the issue, and we'll assist soon.
Regards,
rain.
NZ
Noxolo Z's updateReviewer Update
23 Mar 2025, 18:02We have and It’s 18:00 and still inconsistent
NZ
Noxolo Z's update23 Mar 2025, 18:02
Reviewer Update
We have and It’s 18:00 and still inconsistent
NZ
Noxolo Z's updateReviewer Update
25 Mar 2025, 09:14My experience gets worse by the day and every day I hope Rain resolve the matter we had no network from 15:30 until we went to bed at 22:00. 12 hours later no internet.
No one is calling us even after sending many call for support even a message here on Hello Peter no one called.When I call the 081 number it tells us about a problem on the tower.
Everyday there is a tower problem that no one seems to want to get to the bottom of it.I will be expected to pay the full amount next month yes the services is terrible.
This morning I spoke to a Daniel he asked me to troubleshoot I told him we are tired of this as it never helps us in anyway while I was raising my concern Daniel threatened to drop the phone if I won’t listen to him .He needs to understand 13 hours of no internet is a distraction n my call was not about him n his attitude he was not sympathetic until I spoke to Ryan who understood that I’ve been troubleshooting too many times and told me the problem…AS WE SPEAK THERE IS NO INTERNET
No one is calling us even after sending many call for support even a message here on Hello Peter no one called.When I call the 081 number it tells us about a problem on the tower.
Everyday there is a tower problem that no one seems to want to get to the bottom of it.I will be expected to pay the full amount next month yes the services is terrible.
This morning I spoke to a Daniel he asked me to troubleshoot I told him we are tired of this as it never helps us in anyway while I was raising my concern Daniel threatened to drop the phone if I won’t listen to him .He needs to understand 13 hours of no internet is a distraction n my call was not about him n his attitude he was not sympathetic until I spoke to Ryan who understood that I’ve been troubleshooting too many times and told me the problem…AS WE SPEAK THERE IS NO INTERNET
NZ
Noxolo Z's update25 Mar 2025, 09:14
Reviewer Update
My experience gets worse by the day and every day I hope Rain resolve the matter we had no network from 15:30 until we went to bed at 22:00. 12 hours later no internet.
No one is calling us even after sending many call for support even a message here on Hello Peter no one called.When I call the 081 number it tells us about a problem on the tower.
Everyday there is a tower problem that no one seems to want to get to the bottom of it.I will be expected to pay the full amount next month yes the services is terrible.
This morning I spoke to a Daniel he asked me to troubleshoot I told him we are tired of this as it never helps us in anyway while I was raising my concern Daniel threatened to drop the phone if I won’t listen to him .He needs to understand 13 hours of no internet is a distraction n my call was not about him n his attitude he was not sympathetic until I spoke to Ryan who understood that I’ve been troubleshooting too many times and told me the problem…AS WE SPEAK THERE IS NO INTERNET
No one is calling us even after sending many call for support even a message here on Hello Peter no one called.When I call the 081 number it tells us about a problem on the tower.
Everyday there is a tower problem that no one seems to want to get to the bottom of it.I will be expected to pay the full amount next month yes the services is terrible.
This morning I spoke to a Daniel he asked me to troubleshoot I told him we are tired of this as it never helps us in anyway while I was raising my concern Daniel threatened to drop the phone if I won’t listen to him .He needs to understand 13 hours of no internet is a distraction n my call was not about him n his attitude he was not sympathetic until I spoke to Ryan who understood that I’ve been troubleshooting too many times and told me the problem…AS WE SPEAK THERE IS NO INTERNET
NZ
Noxolo Z's updateReviewer Update
26 Mar 2025, 10:02I would like to appreciate the last lady who called me I don’t remember her name but she had a Zulu name..she was patient with me and gave me a few tips of checking rpsp that worked wonders our router hasn’t had a problem since.She understood I was frustrated but was calm towards me and was willing to end our call sure I was satisfied…Thank you
NZ
Noxolo Z's update26 Mar 2025, 10:02
Reviewer Update
I would like to appreciate the last lady who called me I don’t remember her name but she had a Zulu name..she was patient with me and gave me a few tips of checking rpsp that worked wonders our router hasn’t had a problem since.She understood I was frustrated but was calm towards me and was willing to end our call sure I was satisfied…Thank you