KP
Kgothatso P
1 reviews | Active since May 2024
10 Jan 2025, 13:24
I've had little-to-no network coverage for 3 days now, I've logged tickets for this and have called to follow up
I've had little-to-no network coverage for 3 days now, I've logged tickets for this and have called to follow up. I'm being told that the tower I connect to is being attended to by technicians (all 3 days). Every attempt to connect to a back-up tower has failed. This isn't the first time I've had this problem, last time it was resolved approximately 7 days later. I'm very unhappy with the service. I work from home so this was a huge inconvenience, especially since there is no communicated turnaround time, even if the issue is escalated.
Helpful (0)
Replies (2)0
Replies (2)
Rain's replyOfficial
10 Jan 2025, 14:00Hey Kgothatso P,
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.
Regards,
rain.
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.
Regards,
rain.
Rain's reply10 Jan 2025, 14:00
Official
Hey Kgothatso P,
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.
Regards,
rain.
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.
Regards,
rain.
KP
Kgothatso P's updateReviewer Update
10 Jan 2025, 15:52Hi Rain, your response is noted, unfortunately, all the information provided has already been said over the phone yesterday as per my review. I hope I don't come across as redundant, but are you atleast then able to advise by when you're expecting feedback on the escallation from your providers? I need this information so I can know when to reschedule my online exam to, I already had to reschedule from this morning, and also make other means for work.
KP
Kgothatso P's update10 Jan 2025, 15:52
Reviewer Update
Hi Rain, your response is noted, unfortunately, all the information provided has already been said over the phone yesterday as per my review. I hope I don't come across as redundant, but are you atleast then able to advise by when you're expecting feedback on the escallation from your providers? I need this information so I can know when to reschedule my online exam to, I already had to reschedule from this morning, and also make other means for work.