I've been struggling with Rain network for sometime till I received a call from Siphesihle an agent or executive agent from Rain

I've been struggling with Rain network for sometime till I received a call from Siphesihle an agent or executive agent from Rain. She wasn't in a hurry, she listened, figured out issues and escalate to tower maintenance and restored my faith in Rain services because I had app**** to cancel! Thank you Sphesihle!