I've been calling since Monday to complain about not having internet connection yet I have the 5g home premium package, i called in twice and received no help at all

I've been calling since Monday to complain about not having internet connection yet I have the 5g home premium package, i called in twice and received no help at all. I submitted an online complaint and no assistance. It's day 4 without internet and week 2 of having connectivity issues.