K
Kagisho
1 reviews | Active since Nov 2023
15 Nov 2023, 10:57
I've a problem with ...
I've a problem with rain since December 2022 till now,being calling them and they give me reference that they don't follow and every end of the month im paying for my network but not getting the service even now...they don't care about us customers....Ref ***
Helpful (0)
Replies (2)0
Replies (2)
Rain's replyOfficial
15 Nov 2023, 10:59Hi Kagisho.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
Best regards,
Rain's reply15 Nov 2023, 10:59
Official
Hi Kagisho.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
Best regards,
Rain's replyOfficial
15 Nov 2023, 16:49 Hi Kagisho.
Thank you for taking our call, as per the telephone conversation please note that as the account is in arrears we are not able to cancel the service as the system is only able to process cancellations on an account that is up to date. You can follow the below steps to cancel. Please note that you are liable for the amount due as the service was used and active.
To cancel please follow the below steps:
1. Login to your account.
2. Go to SIM plan.
3. Click Manage.
4 Scroll down to cancel your SIM.
5. Click Cancel.
6. Then submit.
7. The cancellation will take place on the last calendar day of the month.
Thank you,
rain.
Thank you for taking our call, as per the telephone conversation please note that as the account is in arrears we are not able to cancel the service as the system is only able to process cancellations on an account that is up to date. You can follow the below steps to cancel. Please note that you are liable for the amount due as the service was used and active.
To cancel please follow the below steps:
1. Login to your account.
2. Go to SIM plan.
3. Click Manage.
4 Scroll down to cancel your SIM.
5. Click Cancel.
6. Then submit.
7. The cancellation will take place on the last calendar day of the month.
Thank you,
rain.
Best regards,
Rain's reply15 Nov 2023, 16:49
Official
Hi Kagisho.
Thank you for taking our call, as per the telephone conversation please note that as the account is in arrears we are not able to cancel the service as the system is only able to process cancellations on an account that is up to date. You can follow the below steps to cancel. Please note that you are liable for the amount due as the service was used and active.
To cancel please follow the below steps:
1. Login to your account.
2. Go to SIM plan.
3. Click Manage.
4 Scroll down to cancel your SIM.
5. Click Cancel.
6. Then submit.
7. The cancellation will take place on the last calendar day of the month.
Thank you,
rain.
Thank you for taking our call, as per the telephone conversation please note that as the account is in arrears we are not able to cancel the service as the system is only able to process cancellations on an account that is up to date. You can follow the below steps to cancel. Please note that you are liable for the amount due as the service was used and active.
To cancel please follow the below steps:
1. Login to your account.
2. Go to SIM plan.
3. Click Manage.
4 Scroll down to cancel your SIM.
5. Click Cancel.
6. Then submit.
7. The cancellation will take place on the last calendar day of the month.
Thank you,
rain.
Best regards,