Iv been calling and ...

Iv been calling and sending tickets for 4 days now no one can tell me about their product GeForce now they advertise it online but when you try purchase its out of stock and need to be on a waiting list but to get any information about said waiting list or if I can be added or even assistance on the product is impossible how is it that thier service is sooo terrible and not one person iv seen had a good experience with them.