MV
Marthinus V

1 reviews | Active since May 2017

17 Dec 2024, 11:43

It's that terrible service time again...

It's that time again...Not Christmas, not year-end, etc...It's that time where I have to give a bad review and threaten legal action for services not rendered as per agreement. NO F...ING INTERNET FOR FOUR DAYS ALREADY during the busiest season in our industry.

Before you call me again, all apologetic and full of 'advice', let me break down what I've done already:

* Reset, restarted and everything else I could do with the router and sim. * Spent about 20 minutes turning the aerial in every direction in 360 degrees without any difference.

Please don't tell me it's the demand, because our little town is not that busy yet and also, if you want to claim to be one of SA's top providers, the demand should not be an issue for your resources.

Please just do what you do when I complain and get my internet working WELL again.

0
Replies (1)
Rain
Rain's reply17 Dec 2024, 11:52
Official
Hi Marthinus V,

Thank you for bringing your network complaint to our attention, we're sorry to hear this has been your experience.

We are looking into the connection issue, and we'll be in contact soon.

Regards,
rain.