It's raining poor customer service.

Rain is very efficient when it comes to delivering the router, and terrible at customer care. The way that their customer contact is so that you really never get any service, the contact number is just there for show and the social media is just for promoting Rain products. Rain does not have a whatsapp number, no email address, takes a day to respond to your social media msges, the whole thing is just designed at frustrating customers so that they don't really contact Rain, not even a chatbot in 2024. Rain is really failing at servicing its customers and I wish they would really look into way to better their customer interaction. I have a billing issue with really no one to address my issue with as I have no way of contacting Rain customer çare, I am actually starting to wonder if they actually have one or the number is just there so you can listen to some IVR music. Get a customer service department and start actually caring about your customers. Very disappointing from a company owned by Patrice Motsepe.