SV
Sharon V
1 reviews | Active since Apr 2019
17 Apr 2024, 16:17
ITS RAINING ITS POURING
Signal is so bad……. Have sent 4 e mails over past week, which have still been unanswered. Cannot continue under these circumstances, so am considering looking for another service provider.
Helpful (0)
Replies (2)0
Replies (2)
Rain's replyOfficial
17 Apr 2024, 16:31Hi Sharon V,
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply17 Apr 2024, 16:31
Official
Hi Sharon V,
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
SV
Sharon V's updateReviewer Update
23 Apr 2024, 07:37Whilst I do appreciate the fact that I was contacted by a very nice gentleman, my issue of 17th April has still not been resolved and I have not been contacted again.
Besides the bad signal issue I was having, I was querying the reason why my monthly installment has been reduced from R739 to R559 and was told that I had requested to be downgraded from 100 Mbps to 30 Mbps and thus the reduction in my monthly installment.
I am certain and adamant that I did not do so and in this regard, I asked them to provide for any proof of this and to date I have not received any, I asked to simply revert back to the package I had and was told that to do so, it would now cost R959 instead of the R739 which I had paid before the reason being that because at the time I signed up for the 100 Mbps package it was on promotion.
MY Question is, why through no fault of my own, to have the same package as I had before which was 100 Mbps @ R739 I have to pay R959 for the same thing.
Hopefully, through this platform, I will be contacted again.
Besides the bad signal issue I was having, I was querying the reason why my monthly installment has been reduced from R739 to R559 and was told that I had requested to be downgraded from 100 Mbps to 30 Mbps and thus the reduction in my monthly installment.
I am certain and adamant that I did not do so and in this regard, I asked them to provide for any proof of this and to date I have not received any, I asked to simply revert back to the package I had and was told that to do so, it would now cost R959 instead of the R739 which I had paid before the reason being that because at the time I signed up for the 100 Mbps package it was on promotion.
MY Question is, why through no fault of my own, to have the same package as I had before which was 100 Mbps @ R739 I have to pay R959 for the same thing.
Hopefully, through this platform, I will be contacted again.
SV
Sharon V's update23 Apr 2024, 07:37
Reviewer Update
Whilst I do appreciate the fact that I was contacted by a very nice gentleman, my issue of 17th April has still not been resolved and I have not been contacted again.
Besides the bad signal issue I was having, I was querying the reason why my monthly installment has been reduced from R739 to R559 and was told that I had requested to be downgraded from 100 Mbps to 30 Mbps and thus the reduction in my monthly installment.
I am certain and adamant that I did not do so and in this regard, I asked them to provide for any proof of this and to date I have not received any, I asked to simply revert back to the package I had and was told that to do so, it would now cost R959 instead of the R739 which I had paid before the reason being that because at the time I signed up for the 100 Mbps package it was on promotion.
MY Question is, why through no fault of my own, to have the same package as I had before which was 100 Mbps @ R739 I have to pay R959 for the same thing.
Hopefully, through this platform, I will be contacted again.
Besides the bad signal issue I was having, I was querying the reason why my monthly installment has been reduced from R739 to R559 and was told that I had requested to be downgraded from 100 Mbps to 30 Mbps and thus the reduction in my monthly installment.
I am certain and adamant that I did not do so and in this regard, I asked them to provide for any proof of this and to date I have not received any, I asked to simply revert back to the package I had and was told that to do so, it would now cost R959 instead of the R739 which I had paid before the reason being that because at the time I signed up for the 100 Mbps package it was on promotion.
MY Question is, why through no fault of my own, to have the same package as I had before which was 100 Mbps @ R739 I have to pay R959 for the same thing.
Hopefully, through this platform, I will be contacted again.