IT'S RAINING AGAIN

I received a call last week regarding my billing situation was told the bill is settled and my a package is put have to R499 5g which is due on the first of September

Today suddenly my connection is cut, I've been trying to calling, I sent messages on Facebook since no-one has called. I'm a small business and Today again I lost orders due to no internet

PLEASE HELP ME RESOLVE THIS ONES AND FOR ALL

NADINE