It's RAINing again

In February we had 13 days service. From the 14th they had a "tower" issue. Yeah right. The lack of signal lasted till Marvh 1st. After numerous requests for a reduced bill, they still had the audacity to try and debit my account with the full amount. Twice. Eventually they gave me an amount to pay, but ignored my claim for the bank fees. Then from 4 March up until 9 March at 12:34 NO SIGNAL. I submitted a request on the 29th. Got a few quick emails saying someone would contact us, but the silence is deafening. Yesterday the debit attempts started. Bank fees for yours truly because I made certain the right amount for 24 days of signal was in my account. It is totally unacceptable. I refuse to pay for a service that just isn't there. While they have issues with whatever, I have to buy airtime from another service provider, all while I was promised THR BEST. Well, if this is their best, I am terrified at the thought of worse.