GS
Gordon S

1 reviews | Active since Nov 2024

18 Nov 2024, 06:15

Its raining ****

I was advised that my router is dated and needed to upgrade. To this i agreed, i was advised to cancel my current subscription as soon as i received my new router. The new router came and both signal and service was ***. Rain now double charge me for no service. I just need internet that has customer service.

0
Replies (3)
Rain
Rain's reply18 Nov 2024, 06:42
Official
Hi Gordon S,

Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.

We will reach out to you shortly.

Regards,
rain.

Best regards,

Rain
Rain's reply18 Nov 2024, 06:56
Official
Hi Gordon S,

Thank you for taking our call earlier today.

We will give you a call back at the requested time.

Regards,
rain

Best regards,

Rain
Rain's reply18 Nov 2024, 13:39
Official
Hi Gordon S,

Thank you for taking our call.

Please be advised that an amount of R564.52 is due on the 25th of November 2024.

We have escalated your connectivity query for further assistance, and we will provide feedback soon.

Regards,
rain.

Best regards,