IW
Imaad W

1 reviews | Active since Sept 2017

10 Mar 2021, 13:43

Its not RAINi-ing, its pouring!

So disappointing. 3 weeks after paying upfront for data and still not working. 2 RAM delivered sims later, still not working.

There online service does not work. Their call center does not work. No one can help you. All they can say / do is to say they will escalate your call. And then nothing. You pay upfront to activate. Then SIM doesn't work. Then you do sim swap. Then they say they cant activate it because they sent you a non swap sim. Then you try cancel. And system wont allow you to. The you try for another sim swap and system wont allow you to. Over a week,. Countless calls, Countless online support requests. Still not working. And all they have to di is activate the correct sim number. Unbelievably poor / non-existent service. Day light *******. Its now a week later and still no resolution.

ONLY THING THEY KNOW IS HOW TO SAY SORRY SORRY SORRY

0
Replies (2)
Rain
Rain's reply10 Mar 2021, 14:08
Official
Good afternoon, Imaad.

I hope you are well, kindly accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents is working on your sim card activation ticket, we apologize for the inconvenience. 

Regards
Mosa
IW
Imaad W's update10 Mar 2021, 14:13
Reviewer Update
See what I mean, they only know how to say sorry. This apology is an automated one too, I got the exact same response to my former review and after a week still ZERO service or resolution.