It’s Day 14 and no internet connection

14 days of no internet connection! It’s a joke.

Been on the phone the whole of last week with Rain but the problem hasn’t been resolved? Today I called twice to get support to attend to the issue and nothing. I only had connection on Tues, Wed and then again from a Thursday to date same problem.

Tell me why is Rain still in business? I have seen thousands of google and hello peter reviews and It’s the same complaints! Lack of service delivery. Rain must stop joking! Stop playing people! Stop this! We re paying for nothing and how is it ok? Why should there be given another day in business to take new clients and make more money for giving their clients zero service.

We’ve paid to receive service and no delivery, we spend money calling them to resolve the issues with internet and still no support or solving the problem ( I’m spending R30-R50 for each call I make to them). We have to buy data daily to get internet connection from other internet service providers and this is also eating from our pocket! And what has rain lost, No-Thing!

The current issues are technical, their network is congested and their towers are not enough or malfunction. They know this but they keep stalling in addressing the issue promptly and they keep accepting new clients knowing that they’re in no position to provide service!! This is called GREED and *******.... From what I’m seeing the only thing Rain is consistent on is providing NO INTERNET CONNECTION! Which is their main/core service.

I need compensation for all the hours I’ve paid for but did not get internet connection. I’m reporting this to CGSO and other relevant parties on Monday if the issue is not solved by then. I’m Enough, I’ve been very patient and I can’t afford bearing this misery, it’s terrible and frustrating.