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susan P

1 reviews | Active since Aug 2015

14 Oct 2020, 09:37

Its all about the after sales service!

Getting "Rain" up and running is good and once you have the service witch ever one you choose it, I my opinion rates a 7 out of 10 for speed so all fine. Until you have an issue be it billing or no service for some reason and now you need support Well now the do have a number on their page but don't waist your time or money 30 min later you will still be holding on. so you send a mes via the web site you get We have received your ticket. An agent will get back to you... then you get an email (taken from the mail sent) " hi We’ve received your request for help and our support team will be in touch within 24 hours - hang tight! In the meantime, sign in and check out your handy my rain page. It puts you in control of your data. You can manage your account, track your spend, optimise your signal, switch data plans and more. "

24 hours! tang tight! Rain what year are you living in

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Replies (1)
Rain
Rain's reply14 Oct 2020, 09:47
Official

Hi Susan

Trust you are well and keeping warm.

Please accept my humble apologies for the service that you have received thus far.

Please be advised that one of our agents will be in contact with you to assist you.

Stay safe.

Regards
Yeoline