IT SEEMS RAIN DOES NOT CARE ABOUT THEIR CUSTOMERS!

I've always heard people complaining about rain having problems that are not resolved but myself I've never experienced any until recently when I've encountered one of asking them to give me a replacement for a damaged router. I've lodged my first complain on 2025-04-27 with reference number ***0 and on the 28th same month I've received a call as follow up on my complain and was promised that the technicians will contact me so I can get a replacement router but till to date i' ve received nothing.

On the 5th of May 2025 I've contacted rain on *** making a follow up on my case instead I was given a new reference number of ***1 still was promised to keep my lines open as technicians will contact me but still nothing so far and I've made a payment without having any Wi-Fi an amount of R569 on 2025-05-02.

If rain is unable to assist me I will gladly accept my refund so I can look for a Wi-Fi router with other service providers.