It rains bad service at RAIN

The service at Rain is terrible, enough said about calling their call center, you will spend R200 in 3 days just holding. I feel ****med after purchasing one of their devices.

I purchased a 5G router on a profile created with my ID Number, i was later advised i wouldnt be able ,to collect the parcel as i had misplaced my ID card. I was then advised to register another account with my passport and place another order, which i then did, and requested a refund on the initial order placed, Its been a nightmare trying to follow up and get the refund.

Initial interaction was with Samantha who advised she would process and request for the refund, which I think she never did. I then spoke to a supervisor or manager Kabelo, same, nothing done no feedback its a nightmare trying to go through the Contact Centre. Don't think I will advise anyone I know to go through this *******.

Unhappy client, in the RAIN I've given up as it seems its gonna cost me more requesting for the refund than the actual refund itself.