It never Rains..... but neither does the connectivity

I have been a rain client since the 1st November. 2 Days of actual rain and almost no connectivity. But I suppose rain will claim 3.5 MBS is standard for a 5G ISP. It’s now 13 hours since my 1st complaint. An IT company that does not have the ability to reach out to their clients in 12 hours. Poor, poor show. Had such high hopes. .