IT NEVER "RAIN" BUT IT POURS...

Hi there,

Can anyone please help me urgently to sort out my matter with RAIN (ISP)?

I have upgraded from a LTE data pacakage to a better 5 G intenet package and each month they are deducting for both accounts after assuring and confirming that my account will be sorted in their own words "(Everything seems to be corrected, you should only now be billed for the 5G basic plan that you have with us. Cheers)

Yet , I am still being double billed and they are messing up my bank account and cannot get hold of them telephonically.

PLEASE HELP !!!