1 reviews | Active since Jun 2019
IT IS NOT OKAY
Oh Look we still waiting. We get countless text with useless information yet no one can resolve our issue. with regards to the mess up of unskilled and *********** staff within the rain service and customer service departments.....
No one can give you an answer as to what the actual hell is going on!!!!!!!! One says one thing then you get a mail that contradicts what was told to you, Call again get told one thing and Boom a text Message that Contradicts what that person has just told you Like what the actual heck....
Why have we normalized being treated like this by a service provider? Why have we just become okay with that fact that there are these types of business that are *****ing our hard earned money SINCE WHEN HAS THIS BECOME OKAY? Why is it always wrapped up in some political or contractual Bull!!!!
I honestly can't deal with this anymore I'm sick to my stomach that you have to beg for a service they are meant to be providing when that service is not provided they still charge you yet cant even reply to mails, can't call you back, cant respond within their own turn around time but they can Debit your account with NO FAIL
AGAIN SINCE WHEN HAS THIS BECOME OKAY????
I trust you are well
I would like to apologize for the service you gave experienced so far. I have escalated your ticket to the billing team.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Mosa
I trust you are well
I would like to apologize for the service you gave experienced so far. I have escalated your ticket to the billing team.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Mosa
' Good day Roberto.
I trust you are well
I would like to apologize for the service you gave experienced so far. I have escalated your ticket to the billing team.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Mosa "
This does not cut it........ Still how is this Resolving the issue? I mailed Mamotshabi Motaung Directly and Nothing no response...... After having People call me like Brian called and still no resolve.......... I want this resolved today I don't want to have to even think of rain after today do you think you could manage this task or is this task to much for anyone there to comprehend ? Shall I draw pictures for you all? do you all require a Powerpoint presentation as to what the problem is or what. LET ME HELP YOU DO YOUR JOB SO YOU CAN ASSIST ME IN THE PROPER MANOR
' Good day Roberto.
I trust you are well
I would like to apologize for the service you gave experienced so far. I have escalated your ticket to the billing team.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Mosa "
This does not cut it........ Still how is this Resolving the issue? I mailed Mamotshabi Motaung Directly and Nothing no response...... After having People call me like Brian called and still no resolve.......... I want this resolved today I don't want to have to even think of rain after today do you think you could manage this task or is this task to much for anyone there to comprehend ? Shall I draw pictures for you all? do you all require a Powerpoint presentation as to what the problem is or what. LET ME HELP YOU DO YOUR JOB SO YOU CAN ASSIST ME IN THE PROPER MANOR
| | Mamotshabi Motaung (rain CeC) 23 Feb 2021, 12:09 SAST Hi Claude
Escalation was sent to assist further with credit on your account.
Once actioned you will be updated, Invoices are only made available on the 1st of the new month.
Kindly be patient the credit will be issued for you in due time
Thanking you in advance for your patience.
I am literally sitting with my mouth open with the amount of stupidity that is pouring out here over something that should have been resolved a day or two after the initial ****** query.
| | Mamotshabi Motaung (rain CeC) 23 Feb 2021, 12:09 SAST Hi Claude
Escalation was sent to assist further with credit on your account.
Once actioned you will be updated, Invoices are only made available on the 1st of the new month.
Kindly be patient the credit will be issued for you in due time
Thanking you in advance for your patience.
I am literally sitting with my mouth open with the amount of stupidity that is pouring out here over something that should have been resolved a day or two after the initial ****** query.