It is impossible to cancel Rain service.

After years of loyal use, I moved business premises last year and, unfortunately, no longer have access to a Rain network at my new location. Despite this, I have been unable to successfully cancel my service, and I am extremely dissatisfied with the lack of communication and support. Here are the key details: 1. June 16, 2025: I received an email from Rain acknowledging my cancellation request. The email stated: “Help is on its way. Thank you for contacting Rain. Your request has been received and one of our agents will get back to you soon.” Reference Number: ***1 Despite this acknowledgment, I received no further communication from Rain. 2. Subsequent Follow-ups: After no response, I attempted to follow up multiple times. Unfortunately, I received no further assistance, but the monthly premiums continued to be charged without interruption. It seems that Rain’s billing system functions more reliably than their customer service. 3. Bank Intervention: Due to the lack of communication and failure to resolve the matter, I was forced to cancel my bank card to stop the recurring payments. 4. October 8, 2025: After more than three months of silence, I finally received a response from Rain, which merely states they will calculate the cost of the SIM card and will bill me for the final premium by the end of the month. I find this level of service utterly unacceptable. I have paid far more than I owe, and I feel completely disregarded as a customer. The lack of responsiveness, the absence of a clear process for cancellations, and the ongoing billing despite no service have caused significant frustration and inconvenience.

This is so sad. There is nothing wrong with the internet service but the customer service does a great company like Rain, a lot of harm.