IT HAS STOPPED RAINING. PATHETIC SERVICE. CAN'T SOLVE SIMPLE PROBLEMS.

How long does it takes to give a clear feedback and resolve issues when we send tickets? Yesterday i spent almost the whole day trying to fix the connection problem since my network was cut off before the billing date for the third time in 1 week. The last consultant responded my email by requesting the screenshot that confirms that my bill date is not due, it's even shocking that they couldn't access their customers profile but no problem, i responded almost immediately and nothing happened, i am still waiting, i don't know how long you need me to wait, i feel like this is done on purpose, my previous ticket number is ***. Please be transparent and communicate to your customers. Im tired of writing negative reviews and complaining about issues that could be solved simple. Apparently the RAIN is no longer Falling, the network and the customer service has turned into **** since last your the beginning of lockdown and you can see by the reviews. Please Do the right thing. Hopefully this is my last review. ID ***, Email *** and my second last ticket ref ***, Today's ticket Ref ***.