KK
Kelly K
1 reviews | Active since Apr 2013
26 Oct 2022, 17:24
It doesn't Rain but it POOR(Service)!!!
2 full weeks now with little to no internet access, yet full month is billed. When I log a ticket to have the matter resolved I'm told I was moved to a different tower, move the device to a window and restart. This was done several times to no avail. I am canceling my subscription.
Helpful (0)
Replies (2)0
Replies (2)
Rain's replyOfficial
26 Oct 2022, 17:28Hi Kelly.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
Rain's reply26 Oct 2022, 17:28
Official
Hi Kelly.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
KK
Kelly K's updateReviewer Update
26 Oct 2022, 19:08Please note that my address was mentioned in my ticket if you can check the ticket that I have logged with your support team. I have been here for 4 months now and only started having this problem 2 weeks ago. I would like to be contacted on my cellphone number to have this issue resolved urgently as I am very frustrated with the lack of service and you just keep billing my card. If this issue is not resolved by the 28th please note that I am canceling the 2 subscriptions I currently have with Rain. I will also be advising my family members with the same issue to cancel as well. I had no problem with Rain till this issue started and your lack of support and willingness to solve the problem and lack of professionalism and customer service is pathetic.
KK
Kelly K's update26 Oct 2022, 19:08
Reviewer Update
Please note that my address was mentioned in my ticket if you can check the ticket that I have logged with your support team. I have been here for 4 months now and only started having this problem 2 weeks ago. I would like to be contacted on my cellphone number to have this issue resolved urgently as I am very frustrated with the lack of service and you just keep billing my card. If this issue is not resolved by the 28th please note that I am canceling the 2 subscriptions I currently have with Rain. I will also be advising my family members with the same issue to cancel as well. I had no problem with Rain till this issue started and your lack of support and willingness to solve the problem and lack of professionalism and customer service is pathetic.