JL
Jessie L
1 reviews | Active since Apr 2021
08 Apr 2021, 12:47
IT DOES NOT RAIN BUT POURS
I work from home. Sales is my bread and butter. If Im not on the dialler....I simply don't make money. i DEPEND on RAIN for my internet, wifi, the use of VOBI etc. Since Tuesday 06/04/2021 I have been promised that an agent will call me back to sort out my log in issue...today is Thursday 08/04/2021...NOTHING!!! ... until i called back only to find out that my issue was never logged. Now i got to wait another 24hrs to have an issue im not even sure can be sorted out. Furthermore ask to speak to a supervisor.....and the agent get friends to act as a supervisor. DONT EVER GET RAIN AS YOUR SERVICE PROVIDER, PATHETIC!...STICK WITH THE OLDER PROVIDERS. HORRIBLE! IT DOES NOT RAIN WITH THIS COMPANY...BUT POURS!
Helpful (0)
Replies (4)0
Replies (4)
Rain's replyOfficial
08 Apr 2021, 12:59Good afternoon, Jessie.
Thanks for reaching out. Satisfying our customers is very important to us and I’m sorry we couldn't meet your requirements.
I have escalated your ticket to the billing team for further assistance.
Thank you
Kind Regards
rain
Thanks for reaching out. Satisfying our customers is very important to us and I’m sorry we couldn't meet your requirements.
I have escalated your ticket to the billing team for further assistance.
Thank you
Kind Regards
rain
Rain's reply08 Apr 2021, 12:59
Official
Good afternoon, Jessie.
Thanks for reaching out. Satisfying our customers is very important to us and I’m sorry we couldn't meet your requirements.
I have escalated your ticket to the billing team for further assistance.
Thank you
Kind Regards
rain
Thanks for reaching out. Satisfying our customers is very important to us and I’m sorry we couldn't meet your requirements.
I have escalated your ticket to the billing team for further assistance.
Thank you
Kind Regards
rain
JL
Jessie L's updateReviewer Update
08 Apr 2021, 14:47I dont believe in your "escalation" promises. I was promised at 12:30pm today that I will receive a call in 45min......its not 3pm. Still POURING!!
JL
Jessie L's update08 Apr 2021, 14:47
Reviewer Update
I dont believe in your "escalation" promises. I was promised at 12:30pm today that I will receive a call in 45min......its not 3pm. Still POURING!!
JL
Jessie L's updateReviewer Update
08 Apr 2021, 15:2783% of RAIN users are dissatisfied. It seems like everyone is being taken for a ride. This is genuinely a **** operation. WE MUST BRING THIS COMPANY DOWN!!! ,,,,,sign a petition or something and bring it too the National Consumer Commission. RAIN MUST FALL!
JL
Jessie L's update08 Apr 2021, 15:27
Reviewer Update
83% of RAIN users are dissatisfied. It seems like everyone is being taken for a ride. This is genuinely a **** operation. WE MUST BRING THIS COMPANY DOWN!!! ,,,,,sign a petition or something and bring it too the National Consumer Commission. RAIN MUST FALL!
JL
Jessie L's updateReviewer Update
08 Apr 2021, 15:33Sifiso Sibaya, Lesedi Phala, Anthony Vermeulen, Veronica *** ..... ALL *****.... DONT GET CAUGHT WITH THEIR SWEET TALKS GUYS!!! ...... AGAIN! ...GO WITH EITHER TELKOM, VODACOM OR MTN...YEAHHH! THEY HAVE ALOT OF CLIENTS ...BUT AT LEAST YOU GET SERVICE
JL
Jessie L's update08 Apr 2021, 15:33
Reviewer Update
Sifiso Sibaya, Lesedi Phala, Anthony Vermeulen, Veronica *** ..... ALL *****.... DONT GET CAUGHT WITH THEIR SWEET TALKS GUYS!!! ...... AGAIN! ...GO WITH EITHER TELKOM, VODACOM OR MTN...YEAHHH! THEY HAVE ALOT OF CLIENTS ...BUT AT LEAST YOU GET SERVICE