1 reviews | Active since Jul 2021
ISSUES CONTINUE: RAIN BILLING DEPARTMENT SHOULD ALL BE FIRED AND THEY SHOULD START AGAIN
On 15 July I posted an angry review on Hello Peter. I was assured that the billing issue would be resolved.
TOMORROW IS A MONTH AGO.
I am YET AGAIN being ignored. So is the previous review. MY BILLING STILL SAYS 15TH OF THE MONTH.
RAIN BILLING DEPARTMENT SHOULD ALL BE FIRED AND THEY SHOULD START AGAIN
Rain Billing Division will give you emotional trauma, PTSD and breakdowns like no toxic relationship ever can.
Months. 1. Months of FIRST trying to get them to deduct the CORRECT amount instead of the INFLATED AMOUNT. Eventually crying and pleading and begging.
Almost a Year now. 2. All I want is my debit order TO GO OFF ON THE 1ST OF THE DAMN MONTH BECAUSE THAT IS WHEN I GET PAID AND HAVE MONEY.
Nope. I have logged more calls than I have ever, for another company. Every month I am PROMISED BY THE NEXT CUSTOMER CONSULTANT THAT THIS IS SORTED but no... the 15th comes... and the pathetic excuse for a Billing department RUNS MY ACCOUNT INTO THE RED TRYING TO DEDUCT!!!!!!!!!!!!!!!
WHAT IS WRONG WITH YOU??????????
I have gone through burying someone FIGHTING AND BEGGING AND PLEADING BECAUSE YOU CUT US OFF AND MY KIDS DO ONLINE SCHOOLING!!!!!!
WHAT IS WRONG WITH YOU??????
The Internet service is brilliant. YOU ARE TERRIBLE. WHAT IS WRONG WITH YOU??????? Rain’s reply 15 Jul 2024 at 08:55 Hi Michelle W
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards, rain. Michelle W’s reply 15 Jul 2024 at 09:07 i GOT THE CALL.
AND NOW I HAVE TO PROVE THAT THIS IS HAPPENING. YOU HAVE GOT TO BE KIDDING ME.
YOU ARE THE ONES SENDING ME THE MESSAGES SAYING MY PAYMENT TODAY IS UNSUCCESSFUL. YOU ARE THE ONES TRYING TO DEBIT ON THE WRONG DAY. YOU ARE THE ONES INVOICING ME ON THE 14TH.
GET SOMEONE COMPETENT TO CALL ME. UNTIL THEN, I'LL JUST KEEP SPAMMING EVERYWHERE YOU ARE.
I'M DONE BEGGING AND CRYING. DONE.
Thank you for bringing your complaint to our attention. We're sorry your rain experience hasn't been as good as expected. We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention. We're sorry your rain experience hasn't been as good as expected. We will be in touch to further assist.
Regards,
rain.
Look what it took to get to this point.
Please treat your customers better.
Look what it took to get to this point.
Please treat your customers better.
AGAIN?????
EVEN THOUGH YOU SAY THAT YOU HAVE MOVED THE DATE YOU HAVE DISCONNECTED ME????
AGAIN?????
EVEN THOUGH YOU SAY THAT YOU HAVE MOVED THE DATE YOU HAVE DISCONNECTED ME????
WHAT IS WRONG WITH YOUR ADMINISTRATION?????
WHAT IS WRONG WITH YOUR ADMINISTRATION?????
BILLING DEPARTMENT WANTING TO "EXPLAIN"??? WHAT IS THERE TO EXPLAIN??? YOU BROKE MY BILLING DATE AND ACCOUNT AGAIN!!!!
THE SERVICE ITSELF IS GOOD, BUT YOUR ENTIRE BILLING DEPARTMENT NEEDS TO BE REMOVED. THEIRS IS THE MOST TRIGGERING, UPSETTING AND UNACCEPTABLE SERVICE I HAVE EVER EXPERIENCED!!!
BILLING DEPARTMENT WANTING TO "EXPLAIN"??? WHAT IS THERE TO EXPLAIN??? YOU BROKE MY BILLING DATE AND ACCOUNT AGAIN!!!!
THE SERVICE ITSELF IS GOOD, BUT YOUR ENTIRE BILLING DEPARTMENT NEEDS TO BE REMOVED. THEIRS IS THE MOST TRIGGERING, UPSETTING AND UNACCEPTABLE SERVICE I HAVE EVER EXPERIENCED!!!
2. I received a message on Facebook stating:
Hi,
We’d like to assist by arranging for your next debit to be processed on the 1st of December. To proceed, we need to contact you to update you on your account and any changes we make.
Please send us a DM with a convenient time for us to call so we can assist further.
Now: I have some questions and feelings on this:
a. YOU at Billing messed up my account. You want to double debit YOUR mistake at the end of the month? That's a hard NO. We can work out a payment arrangements.
YOU WILL NOT take a double ANYTHING. You have done ENOUGH damage.
b. There is the question of R100 in bounced debit fees. R100 in total, from my account for every ERRONEOUS attempt at a debit that cost me. You would sometimes do 3 or 4 days in succession. I can send you the screenshots of all of these, where it clearly states that it is Rain. How do I get THIS money back?
I am done with apologies.
Sorry doesn't fix the broken plate. It just continues to aggravate me.
I am done with explanations.
You cannot explain your way out of the mess made of my account from DAY ONE.
The service = Internet is good.
Billing is NOT.
2. I received a message on Facebook stating:
Hi,
We’d like to assist by arranging for your next debit to be processed on the 1st of December. To proceed, we need to contact you to update you on your account and any changes we make.
Please send us a DM with a convenient time for us to call so we can assist further.
Now: I have some questions and feelings on this:
a. YOU at Billing messed up my account. You want to double debit YOUR mistake at the end of the month? That's a hard NO. We can work out a payment arrangements.
YOU WILL NOT take a double ANYTHING. You have done ENOUGH damage.
b. There is the question of R100 in bounced debit fees. R100 in total, from my account for every ERRONEOUS attempt at a debit that cost me. You would sometimes do 3 or 4 days in succession. I can send you the screenshots of all of these, where it clearly states that it is Rain. How do I get THIS money back?
I am done with apologies.
Sorry doesn't fix the broken plate. It just continues to aggravate me.
I am done with explanations.
You cannot explain your way out of the mess made of my account from DAY ONE.
The service = Internet is good.
Billing is NOT.