Issue has not been resolved for 2 months

Account ***8 again

So for the last 2 months, I have had the same issue and Rain has not resolved this.

My previous complaints related to the fact that on some nights between 18:00 and 22:00 our internet would be nonexistent. This was apparently resolved. An issue with the tower close to us. I am pretty sure that this tower is still an issue.

Since this afternoon 14:40 we have had basically no internet. It is now 18:40. 4 hours of this nonsense. My Ping is 100ms, the Jitter is over 800ms and the download speed is less than 1 mb per second. This not an everyday issue but an issue that does not get resolved by Rain. At some times during today we would not have internet at all. I cannot provide you with screenshots, as Rain does not believe in having an email address where customers could sent these types of complaints through.

I do not understand why *** is unmanned. Makes no sense. So every time I need to voice my frustration on Hellopeter. Please remember that the router is in Nigel, Gauteng.

I really hope the credit for this pathetic internet will be on my invoice...

Please can this issue actually be attended to? 2 months Rain? Come on