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MM
Matedile M

1 reviews | Active since Dec 2022

09 Feb 2023, 18:34

Is Rain a ****?

My experience with rain is just getting horrible every month, I stopped using their services last year November, when I logged on my account in January I found that my balance was almost 3 times what I normally pay, I tried to get a line that I can call to no avail, I sent them a ticket alerting them to block my account as I have not used their services in months. I sent them a message requesting for payment arrangements, there was no response until end of January where they have set a request for half payment of the amount owed, which I paid even though I stopped using their services. I sent them another ticket requesting them to block my account until all payments are made, I'm not even using their services anymore, yet again they have increased my balance due. Can someone please help me with this matter because there is no customer line and I feel de*****ed. Can someone please assist me.

0
Replies (5)
Rain
Rain's reply09 Feb 2023, 18:51
Official
 
Hi  Matedile 
 
 We're really sorry your rain experience hasn't been as good as you expected.
  
 We're going to get on this asap.
  
 Thank you,
 rain 
 
MM
Matedile M's update10 Feb 2023, 17:39
Reviewer Update
Please send me proof that I'm using the service, the last time I used it was in November 2022, to my surprise I have been charged extra, I had an outstanding balance of R250 by then, I stopped using it because it did not connect. Please send me that proof and suspend my account.
MM
Matedile M's update11 Feb 2023, 07:40
Reviewer Update
That's a lie, last time I used it was between November and December, and it stopped connecting because I had outstanding balance for November, then there was no connection ever since. Please do not **** people like that. January and February I did not use rain. Your proof is a like , can you email me those contents in detail please, my browsing history for 22.14 GB and 18.2???
MM
Matedile M's update11 Feb 2023, 07:57
Reviewer Update
May you please also explain how I managed to connect with my outstanding balance from November 2022 and yet I managed to magically browse using your services in January and February. When I paid for half of what I owed in January I also sent a message to support to block their services as I could not understand how my bill accumulated in that way. I even took a screen shot of that message because there was just felt there was something fishy about my bill.
MM
Matedile M's update13 Feb 2023, 05:48
Reviewer Update
Suspend your services, according to my last communication end of February my outstanding balance is almost R400, not the one I see . I asked the services to be suspended for February and your people ignored my request.