SM
Sewela M

1 reviews | Active since Jul 2023

25 Jun 2024, 18:54

Irritated Irated Ex client

I am soo frustrated and irritated with Rain, I cancelled February 2023 which I sent numerous communication to them with no response now they sending me sms of owing them, Rain is a monthly subscription which when I joined I was advised I pay for services I use just like airtime now when I cancel stories arise which numerous I requested recordings and sent them emails which they not answering, my name won't be dragged with patty debts under my name I will take this up with the ombudsman as I complained internal and they seem not to care now I'm tired this sms of me being headed we shall meet in caught for emotional distress please rectify this error within 7 day's or I will take action, basically we forced to be binded with rain even if we don't want that won't be me

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Replies (4)
Rain
Rain's reply25 Jun 2024, 19:20
Official
Hi Sewela,

Thank you for bringing your complaint to our attention,

We're sorry your rain experience hasn't been as good as expected.

We will be in touch to further assist.

Regards,
rain.
SM
Sewela M's update26 Jun 2024, 15:05
Reviewer Update
Good day why must I pay 01/02 when I am not going to use the service.? And was I informed that I'm taking a binded contract? Were I sign or agree on a recording that I will pay even if I don't use services, please furnish me with all the information I will pull out a statement to show January was not paid and if it was not did you guys render the service to me send me the proof as I believe if I do not pay I do not get services, I still request all recordings when I signed up and should at any point this be not on those recordings or on email i am taking this further, you promised to return to me yet I receive a call from UD debt for a debt I'm not liable for I am not letting this go.
SM
Sewela M's update26 Jun 2024, 17:20
Reviewer Update
I further checked my statement and I paid January and cancelled for February now, you still come with incorrect information saying January was not debited please check your facts and furnish me with recordings and proof of all this my 7 days is still counting Twitter and ombudsman with all my screen snaps are ready
SM
Sewela M's update26 Jun 2024, 19:45
Reviewer Update
I'm not paying anything, can I please have a recording of when I took up the rain services and also an email were I can furnish all the communication I have relating to this matter January I paid and you keep saying I did not pay I want to also send my statement, please send me the recording an an appropriate email