BM
Busisiwe M
1 reviews | Active since Jan 2019
08 Apr 2026, 21:14
Irritated and irrate for paying for nothing
Horrible service for 2 months after paying full price for nothing. I have been struggling with rain home wifi for 2 months now and I'm at a point of paying for nothing. I've been contacting rain because every day my home wifi keeps on buffering but full 5G speed. My home wifi worked for few days in March perfectly and I logged a ticket and the consultant said she will get back to me but she never did. I lost one of my rain sim card and I did a simswap and to connect that simcard took almost two weeks and they only activated it towards monthend which was so unfair because they we readg to deduct again for wifi that I did not use. I'm so angry and my kids are struggling with their school work where as I have a router at home. I end up buying more data just for them to finish their homework. April is still new and again I'm having issues with the buffering.
Helpful (0)
Replies (10)0
Replies (10)
Rain's replyOfficial
09 Apr 2026, 08:09Hi Busisiwe
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply09 Apr 2026, 08:09
Official
Hi Busisiwe
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
BM
Busisiwe M's updateReviewer Update
10 Apr 2026, 19:59I got a call yesterday even from one of your consultants as discussed earlier to check the speed test. I confirmed the email to him as I could not log online due to network. He confirmed an incorrect email address. I'm only seeing the right email address now when I log in for feedback.Thus is just a waist of my time.
BM
Busisiwe M's update10 Apr 2026, 19:59
Reviewer Update
I got a call yesterday even from one of your consultants as discussed earlier to check the speed test. I confirmed the email to him as I could not log online due to network. He confirmed an incorrect email address. I'm only seeing the right email address now when I log in for feedback.Thus is just a waist of my time.
BM
Busisiwe M's updateReviewer Update
11 Apr 2026, 14:04Send me a WhatsApp number I use to send te screenshot because I'm at home and again this wifi is acting up. My emails are not going through
BM
Busisiwe M's update11 Apr 2026, 14:04
Reviewer Update
Send me a WhatsApp number I use to send te screenshot because I'm at home and again this wifi is acting up. My emails are not going through
BM
Busisiwe M's updateReviewer Update
11 Apr 2026, 16:54Email sent
Waiting for response
Waiting for response
BM
Busisiwe M's update11 Apr 2026, 16:54
Reviewer Update
Email sent
Waiting for response
Waiting for response
BM
Busisiwe M's updateReviewer Update
13 Apr 2026, 12:16Still no feedback?
BM
Busisiwe M's update13 Apr 2026, 12:16
Reviewer Update
Still no feedback?
BM
Busisiwe M's updateReviewer Update
17 Apr 2026, 10:57Im extremely disappointed with your service. I have logged this complaint since the 8th of April an I've been calling you guys since last month with my wifi issues. Till today I haven't received any feedback from rain. I'm defnatley canceling my subscription with rain. I got an email that my subscription is going up instead of assisting the service that I have been paying for free. My next step is to go to social media live and warn others about this horrible service you have and they must rather look for other companies than to sign up with rain
BM
Busisiwe M's update17 Apr 2026, 10:57
Reviewer Update
Im extremely disappointed with your service. I have logged this complaint since the 8th of April an I've been calling you guys since last month with my wifi issues. Till today I haven't received any feedback from rain. I'm defnatley canceling my subscription with rain. I got an email that my subscription is going up instead of assisting the service that I have been paying for free. My next step is to go to social media live and warn others about this horrible service you have and they must rather look for other companies than to sign up with rain
BM
Busisiwe M's updateReviewer Update
20 Apr 2026, 19:42Hi
Please check your emails. I have done more speed tests since the last configuration but the issue is still the same.
Please check your emails. I have done more speed tests since the last configuration but the issue is still the same.
BM
Busisiwe M's update20 Apr 2026, 19:42
Reviewer Update
Hi
Please check your emails. I have done more speed tests since the last configuration but the issue is still the same.
Please check your emails. I have done more speed tests since the last configuration but the issue is still the same.
BM
Busisiwe M's updateReviewer Update
22 Apr 2026, 14:47I have logged this query on te 8th of April and still this issue is not resolved. It's close to my debit order date and I will be expected to pay for a wifi that is not working well. This has been happening for 2 months now . I can not be paying for a service that is giving me issues. At this point I request my refund of the two months and I'm not paying for the new month. You can come collect this router after my refunds because clearly you are unable to fix this problem
BM
Busisiwe M's update22 Apr 2026, 14:47
Reviewer Update
I have logged this query on te 8th of April and still this issue is not resolved. It's close to my debit order date and I will be expected to pay for a wifi that is not working well. This has been happening for 2 months now . I can not be paying for a service that is giving me issues. At this point I request my refund of the two months and I'm not paying for the new month. You can come collect this router after my refunds because clearly you are unable to fix this problem
BM
Busisiwe M's updateReviewer Update
25 Apr 2026, 10:14Hey Busisiwe,
Your recent card payment didn't go through. To stay connected, tap below to sign in and pay now.
I got the above sms today but you cant assist with my issue but you sending me payment reminder for a service that i'm not even getting 100% as per my payments
Your recent card payment didn't go through. To stay connected, tap below to sign in and pay now.
I got the above sms today but you cant assist with my issue but you sending me payment reminder for a service that i'm not even getting 100% as per my payments
BM
Busisiwe M's update25 Apr 2026, 10:14
Reviewer Update
Hey Busisiwe,
Your recent card payment didn't go through. To stay connected, tap below to sign in and pay now.
I got the above sms today but you cant assist with my issue but you sending me payment reminder for a service that i'm not even getting 100% as per my payments
Your recent card payment didn't go through. To stay connected, tap below to sign in and pay now.
I got the above sms today but you cant assist with my issue but you sending me payment reminder for a service that i'm not even getting 100% as per my payments
BM
Busisiwe M's updateReviewer Update
03 May 2026, 17:43Hi.
Since speaking to Roy ans Ryan the connectivity is better. It's still not 100% but I can now be online with my family at the same time.
Kindly Ryan or Roy to contact me for more feedback.
Since speaking to Roy ans Ryan the connectivity is better. It's still not 100% but I can now be online with my family at the same time.
Kindly Ryan or Roy to contact me for more feedback.
BM
Busisiwe M's update03 May 2026, 17:43
Reviewer Update
Hi.
Since speaking to Roy ans Ryan the connectivity is better. It's still not 100% but I can now be online with my family at the same time.
Kindly Ryan or Roy to contact me for more feedback.
Since speaking to Roy ans Ryan the connectivity is better. It's still not 100% but I can now be online with my family at the same time.
Kindly Ryan or Roy to contact me for more feedback.