JK
Johann K
1 reviews | Active since Feb 2021
03 Jun 2024, 10:33
Irritable rain 5G
I have recently moved from an area where I could use rain 5G. Now I cannot use rain 5G anymore and I've cancelled the service and they are still deducting the money off my bank account
Helpful (0)
Replies (8)0
Replies (8)
Rain's replyOfficial
03 Jun 2024, 11:37Hi Johann K.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
Rain's reply03 Jun 2024, 11:37
Official
Hi Johann K.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
JK
Johann K's updateReviewer Update
03 Jun 2024, 12:03Hi rain,
I did not use the service for a month and was still billed. Will I get a refund?
I did not use the service for a month and was still billed. Will I get a refund?
JK
Johann K's update03 Jun 2024, 12:03
Reviewer Update
Hi rain,
I did not use the service for a month and was still billed. Will I get a refund?
I did not use the service for a month and was still billed. Will I get a refund?
Rain's replyOfficial
03 Jun 2024, 12:29HI
Kindly note that our billing is post-paid, meaning that we bill on the 1st of each month for the previous month's service there will be no refund due as we bill upon active service
Thank you,
rain
Kindly note that our billing is post-paid, meaning that we bill on the 1st of each month for the previous month's service there will be no refund due as we bill upon active service
Thank you,
rain
Rain's reply03 Jun 2024, 12:29
Official
HI
Kindly note that our billing is post-paid, meaning that we bill on the 1st of each month for the previous month's service there will be no refund due as we bill upon active service
Thank you,
rain
Kindly note that our billing is post-paid, meaning that we bill on the 1st of each month for the previous month's service there will be no refund due as we bill upon active service
Thank you,
rain
JK
Johann K's updateReviewer Update
03 Jun 2024, 13:17But I did not use it the previous month. That's what I'm saying
JK
Johann K's update03 Jun 2024, 13:17
Reviewer Update
But I did not use it the previous month. That's what I'm saying
JK
Johann K's updateReviewer Update
04 Jun 2024, 15:38Ok
JK
Johann K's update04 Jun 2024, 15:38
Reviewer Update
Ok
JK
Johann K's updateReviewer Update
06 Jun 2024, 12:25Is the service cancelled and I will not be debited again at the end of June?
JK
Johann K's update06 Jun 2024, 12:25
Reviewer Update
Is the service cancelled and I will not be debited again at the end of June?
JK
Johann K's updateReviewer Update
06 Jun 2024, 15:33Thank you kindly
JK
Johann K's update06 Jun 2024, 15:33
Reviewer Update
Thank you kindly
Rain's replyOfficial
06 Jun 2024, 16:57Hi
It is always a pleasure to be of assistance and provide a positive experience.
Regards,
rain.
It is always a pleasure to be of assistance and provide a positive experience.
Regards,
rain.
Rain's reply06 Jun 2024, 16:57
Official
Hi
It is always a pleasure to be of assistance and provide a positive experience.
Regards,
rain.
It is always a pleasure to be of assistance and provide a positive experience.
Regards,
rain.