ZM
Zizo M
1 reviews | Active since Jul 2016
30 Jan 2023, 17:48
INTERNET SERVICE provider that provides NO INTERNET!!! The absolute GHETTO!
Hi there
I am very disappointed and dissatisfied with the service I have been receiving from this network.
1. I have not had proper network coverage or network at all since I left for my holidays last year 24 December 2022 even though I have been paying full price
2. I have called into your call center a couple of times to complain about this matter but am given short term solutions
3. I cannot even get onto the internet to access my rain app so I can’t reach you guys to let you know that your troubleshooting DOES NOT WORK!!! But still paying full price
4. You guys are quick to cut my account off but I have had no solution to my little to no network in my area that is most definitely in coverage as per your coverage checker- still paying full price but no service
5. No one bothers to contact you days later to check that your problem was solved - still paying full price but no service
6. I called in a week and a half ago and spoke to a lady consultant that said she had fixed my issue made me change my SIM card from phone to iPad then from iPad to Router which it’s in right now but STILL little to NO connection
7. The lady also advised that I would be discounted for the inconvenience of not having a connection which means I’m losing money because I can’t run my business- still paying full price but no service
8. I want to know why I am being charged for full unlimited connection if your Wi-Fi is never working, literally always buffering??? This is a ****!!!
9. I expect to receive a call and email communication with some kind of compensation for all this inconvenience of all these days i have been receiving little to no connections as I don’t hesitate to make full payment when you guys ask me to do so
10. I do not want to hear about towers being down because I don’t send in excuses when it’s time to make payment. Please fix my coverage or send a new SIM card or send me my full refund!!!
This Wi-Fi is the absolute ghetto! My gawd!!!!
Regards Zizo M
Helpful (0)
Replies (8)0
Replies (8)
Rain's replyOfficial
30 Jan 2023, 17:58Hi Zizo.
We're really sorry your rain experience hasn't been as good as you expected.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
Rain's reply30 Jan 2023, 17:58
Official
Hi Zizo.
We're really sorry your rain experience hasn't been as good as you expected.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
ZM
Zizo M's updateReviewer Update
30 Jan 2023, 18:06My Rain experience??? What a joke my darling. I would like to at least “experience” some internet connections
Also, very Sick of these automated messages filled with empty promises!!
Fix the internet or refund us please!
Also, very Sick of these automated messages filled with empty promises!!
Fix the internet or refund us please!
ZM
Zizo M's update30 Jan 2023, 18:06
Reviewer Update
My Rain experience??? What a joke my darling. I would like to at least “experience” some internet connections
Also, very Sick of these automated messages filled with empty promises!!
Fix the internet or refund us please!
Also, very Sick of these automated messages filled with empty promises!!
Fix the internet or refund us please!
ZM
Zizo M's updateReviewer Update
30 Jan 2023, 18:56Unfortunately sorry is just not good enough and won’t keep me connected or get my bills paid.
All your self help options are absolutely useless and not helpful, why you guys would deactivate your complaints email address is puzzling to me?
I mean it took me 6 mins and restarting my router 6times just to send and receive this reply???
MyRain- on your site…. STILL loading 15mins and counting 🚮🚮🚮
Bottom of the barrel I tell you!!! 🚮🚮
All your self help options are absolutely useless and not helpful, why you guys would deactivate your complaints email address is puzzling to me?
I mean it took me 6 mins and restarting my router 6times just to send and receive this reply???
MyRain- on your site…. STILL loading 15mins and counting 🚮🚮🚮
Bottom of the barrel I tell you!!! 🚮🚮
ZM
Zizo M's update30 Jan 2023, 18:56
Reviewer Update
Unfortunately sorry is just not good enough and won’t keep me connected or get my bills paid.
All your self help options are absolutely useless and not helpful, why you guys would deactivate your complaints email address is puzzling to me?
I mean it took me 6 mins and restarting my router 6times just to send and receive this reply???
MyRain- on your site…. STILL loading 15mins and counting 🚮🚮🚮
Bottom of the barrel I tell you!!! 🚮🚮
All your self help options are absolutely useless and not helpful, why you guys would deactivate your complaints email address is puzzling to me?
I mean it took me 6 mins and restarting my router 6times just to send and receive this reply???
MyRain- on your site…. STILL loading 15mins and counting 🚮🚮🚮
Bottom of the barrel I tell you!!! 🚮🚮
ZM
Zizo M's updateReviewer Update
31 Jan 2023, 06:50This is so frustrating because, you provide no service and we have to keep repeating ourselves 🌚
My SIM card is in a router
My SIM card is in a router
ZM
Zizo M's update31 Jan 2023, 06:50
Reviewer Update
This is so frustrating because, you provide no service and we have to keep repeating ourselves 🌚
My SIM card is in a router
My SIM card is in a router
ZM
Zizo M's updateReviewer Update
31 Jan 2023, 10:58Rain: “Hi Zizo.
We apologise for the inconvenience caused.
Please could you confirm if this is the address where you are using the service so that we can assist you further: 299 Road, South Africa”
Me: “For the 109th time! Yes it is my residential address !!
We apologise for the inconvenience caused.
Please could you confirm if this is the address where you are using the service so that we can assist you further: 299 Road, South Africa”
Me: “For the 109th time! Yes it is my residential address !!
Unfortunately sorry is just not good enough and won’t keep me connected or get my bills paid.
All your self help options are absolutely useless and not helpful, why you guys would deactivate your complaints email address is puzzling to me?
I mean it took me 6 mins and restarting my router 6times just to send and receive this reply???
MyRain- on your site…. STILL loading 15mins and counting 🚮🚮🚮
Bottom of the barrel I tell you!!! 🚮🚮”
All your self help options are absolutely useless and not helpful, why you guys would deactivate your complaints email address is puzzling to me?
I mean it took me 6 mins and restarting my router 6times just to send and receive this reply???
MyRain- on your site…. STILL loading 15mins and counting 🚮🚮🚮
Bottom of the barrel I tell you!!! 🚮🚮”
Rain: “Thank you for advising.
On your smartphone, please try using manual network search and see if your connection improves:
On your smartphone, please try using manual network search and see if your connection improves:
>In settings, go to Connections
>Select Mobile Networks
>Select Network Operators
>(Optional for Dual-Sim phones: select the sim card used for data)
>Toggle off “Select Automatically”
> Select rain 4G or 65538
>Turn on flight mode for 1 minute, then turn flight mode off and then monitor your connection”
Me: “This is so frustrating because, you provide no service and we have to keep repeating ourselves 🌚
My SIM card is in a router”
Me: “This is so frustrating because, you provide no service and we have to keep repeating ourselves 🌚
My SIM card is in a router”
After almost a month and a half of no internet and only a few hours of “looking” into my issue this is what your Rain Internet service provider had to say… clearly customers are just numbers to them and nothing more?
And if that’s the case surly refunding us fully so we can go find other fully functioning businesses to support!
Rain “Please note the sites you are connecting sites you are currently connected to is experiencing technical difficulties, our technicians are working on restoring the site as soon as possible, currently, we have no ETR
And if that’s the case surly refunding us fully so we can go find other fully functioning businesses to support!
Rain “Please note the sites you are connecting sites you are currently connected to is experiencing technical difficulties, our technicians are working on restoring the site as soon as possible, currently, we have no ETR
We do apologize for the inconvenience caused.”
after not having a proper connection since 24/12/2022 🚮
After they assured me publicly yesterday that they would look into this and sort it out ASAP?🚮
After they apologised for inconvenience but debited successfully each month 🚮
So these technicians have been on site working on these issues since 24/12/2022??? Arg I’m so sick of the textbook replies and automated messages!!
Not a single Rain employee has seen a need to pick up the phone and call to resolve this matter ??
Who’s fault is it really that I’m contacted to sites with technical issues?
Did I connect myself to the sites?
Did I tell you guys about technical difficulties when it’s debit time ????
How long have people been complaining ? About the same issue and we all get identical responses?
When we are in different areas???
You guys are basically ******** us out of our money, the entire month you pretend to be working on the problem when really all you do is put out address on that useless network coverage BS and get the same results that we get but no solution???
WE are entitled to full refunds and compensation for this nonsense so we can leave the circus that is a internet provider with no internet just debiting skills 🚮🚮 stop insult our intelligence yeses!!!
after not having a proper connection since 24/12/2022 🚮
After they assured me publicly yesterday that they would look into this and sort it out ASAP?🚮
After they apologised for inconvenience but debited successfully each month 🚮
So these technicians have been on site working on these issues since 24/12/2022??? Arg I’m so sick of the textbook replies and automated messages!!
Not a single Rain employee has seen a need to pick up the phone and call to resolve this matter ??
Who’s fault is it really that I’m contacted to sites with technical issues?
Did I connect myself to the sites?
Did I tell you guys about technical difficulties when it’s debit time ????
How long have people been complaining ? About the same issue and we all get identical responses?
When we are in different areas???
You guys are basically ******** us out of our money, the entire month you pretend to be working on the problem when really all you do is put out address on that useless network coverage BS and get the same results that we get but no solution???
WE are entitled to full refunds and compensation for this nonsense so we can leave the circus that is a internet provider with no internet just debiting skills 🚮🚮 stop insult our intelligence yeses!!!
ZM
Zizo M's update31 Jan 2023, 10:58
Reviewer Update
Rain: “Hi Zizo.
We apologise for the inconvenience caused.
Please could you confirm if this is the address where you are using the service so that we can assist you further: 299 Road, South Africa”
Me: “For the 109th time! Yes it is my residential address !!
We apologise for the inconvenience caused.
Please could you confirm if this is the address where you are using the service so that we can assist you further: 299 Road, South Africa”
Me: “For the 109th time! Yes it is my residential address !!
Unfortunately sorry is just not good enough and won’t keep me connected or get my bills paid.
All your self help options are absolutely useless and not helpful, why you guys would deactivate your complaints email address is puzzling to me?
I mean it took me 6 mins and restarting my router 6times just to send and receive this reply???
MyRain- on your site…. STILL loading 15mins and counting 🚮🚮🚮
Bottom of the barrel I tell you!!! 🚮🚮”
All your self help options are absolutely useless and not helpful, why you guys would deactivate your complaints email address is puzzling to me?
I mean it took me 6 mins and restarting my router 6times just to send and receive this reply???
MyRain- on your site…. STILL loading 15mins and counting 🚮🚮🚮
Bottom of the barrel I tell you!!! 🚮🚮”
Rain: “Thank you for advising.
On your smartphone, please try using manual network search and see if your connection improves:
On your smartphone, please try using manual network search and see if your connection improves:
>In settings, go to Connections
>Select Mobile Networks
>Select Network Operators
>(Optional for Dual-Sim phones: select the sim card used for data)
>Toggle off “Select Automatically”
> Select rain 4G or 65538
>Turn on flight mode for 1 minute, then turn flight mode off and then monitor your connection”
Me: “This is so frustrating because, you provide no service and we have to keep repeating ourselves 🌚
My SIM card is in a router”
Me: “This is so frustrating because, you provide no service and we have to keep repeating ourselves 🌚
My SIM card is in a router”
After almost a month and a half of no internet and only a few hours of “looking” into my issue this is what your Rain Internet service provider had to say… clearly customers are just numbers to them and nothing more?
And if that’s the case surly refunding us fully so we can go find other fully functioning businesses to support!
Rain “Please note the sites you are connecting sites you are currently connected to is experiencing technical difficulties, our technicians are working on restoring the site as soon as possible, currently, we have no ETR
And if that’s the case surly refunding us fully so we can go find other fully functioning businesses to support!
Rain “Please note the sites you are connecting sites you are currently connected to is experiencing technical difficulties, our technicians are working on restoring the site as soon as possible, currently, we have no ETR
We do apologize for the inconvenience caused.”
after not having a proper connection since 24/12/2022 🚮
After they assured me publicly yesterday that they would look into this and sort it out ASAP?🚮
After they apologised for inconvenience but debited successfully each month 🚮
So these technicians have been on site working on these issues since 24/12/2022??? Arg I’m so sick of the textbook replies and automated messages!!
Not a single Rain employee has seen a need to pick up the phone and call to resolve this matter ??
Who’s fault is it really that I’m contacted to sites with technical issues?
Did I connect myself to the sites?
Did I tell you guys about technical difficulties when it’s debit time ????
How long have people been complaining ? About the same issue and we all get identical responses?
When we are in different areas???
You guys are basically ******** us out of our money, the entire month you pretend to be working on the problem when really all you do is put out address on that useless network coverage BS and get the same results that we get but no solution???
WE are entitled to full refunds and compensation for this nonsense so we can leave the circus that is a internet provider with no internet just debiting skills 🚮🚮 stop insult our intelligence yeses!!!
after not having a proper connection since 24/12/2022 🚮
After they assured me publicly yesterday that they would look into this and sort it out ASAP?🚮
After they apologised for inconvenience but debited successfully each month 🚮
So these technicians have been on site working on these issues since 24/12/2022??? Arg I’m so sick of the textbook replies and automated messages!!
Not a single Rain employee has seen a need to pick up the phone and call to resolve this matter ??
Who’s fault is it really that I’m contacted to sites with technical issues?
Did I connect myself to the sites?
Did I tell you guys about technical difficulties when it’s debit time ????
How long have people been complaining ? About the same issue and we all get identical responses?
When we are in different areas???
You guys are basically ******** us out of our money, the entire month you pretend to be working on the problem when really all you do is put out address on that useless network coverage BS and get the same results that we get but no solution???
WE are entitled to full refunds and compensation for this nonsense so we can leave the circus that is a internet provider with no internet just debiting skills 🚮🚮 stop insult our intelligence yeses!!!
ZM
Zizo M's updateReviewer Update
31 Jan 2023, 11:18Rain’s private reply
Hi Zizo.
Please note the sites you are currently connected to are experiencing technical difficulties, our technicians are working on restoring the site as soon as possible, currently, we have no ETR.
Hi Zizo.
Please note the sites you are currently connected to are experiencing technical difficulties, our technicians are working on restoring the site as soon as possible, currently, we have no ETR.
We do apologize for the inconvenience caused.
In the meantime, please try latching to the tower near Stephen Dlamini Road that is currently online using the optimisation tool on your rain dashboard using the following steps:
In the meantime, please try latching to the tower near Stephen Dlamini Road that is currently online using the optimisation tool on your rain dashboard using the following steps:
· Log on to your rain dashboard on the rain website: www.rain.co.za
· Click on manage on the tile which has your sim plan.
· Scroll down to Optimize and enter your address. Please physically move your device into the direction of the nearest site, preferably near a window so you may get a clearer line of sight.
· Switch off your device and remove the sim card so that you may delatch from the current tower, then after 10 minutes, reinsert the sim card and switch on the device so that you may attempt to latch to the new tower.
Thereafter, monitor your connection and try the above steps again if necessary.
ZM
Zizo M's update31 Jan 2023, 11:18
Reviewer Update
Rain’s private reply
Hi Zizo.
Please note the sites you are currently connected to are experiencing technical difficulties, our technicians are working on restoring the site as soon as possible, currently, we have no ETR.
Hi Zizo.
Please note the sites you are currently connected to are experiencing technical difficulties, our technicians are working on restoring the site as soon as possible, currently, we have no ETR.
We do apologize for the inconvenience caused.
In the meantime, please try latching to the tower near Stephen Dlamini Road that is currently online using the optimisation tool on your rain dashboard using the following steps:
In the meantime, please try latching to the tower near Stephen Dlamini Road that is currently online using the optimisation tool on your rain dashboard using the following steps:
· Log on to your rain dashboard on the rain website: www.rain.co.za
· Click on manage on the tile which has your sim plan.
· Scroll down to Optimize and enter your address. Please physically move your device into the direction of the nearest site, preferably near a window so you may get a clearer line of sight.
· Switch off your device and remove the sim card so that you may delatch from the current tower, then after 10 minutes, reinsert the sim card and switch on the device so that you may attempt to latch to the new tower.
Thereafter, monitor your connection and try the above steps again if necessary.
ZM
Zizo M's updateReviewer Update
31 Jan 2023, 11:31Okay say for arguments sake we all are going to to totally ignore the copy and paste that they did at the beginning of that last reply, which by the way is an identical response to the previous private reply they sent me just now… 🌚
so basically what they are saying is that on top of me trying to keep my business connected and running (another expense )
I must continue to be their full time unpaid technician 🌚?? (They are paid in full every month)
I must pay for a service I’m not receiving?
How am I going to be able to go onto rain website when your rain network is so raggedy ???
Imagine, you go to a Resturant, pay for a lamb stew meal and they take your payment
Then tell you that you have to go to the kitchen to keep steering the pot and adding water till the stew looks cooked and ready to serve???????
How many times are you guys going to give me the same story then I get no results and end up being the only one that suffers or is inconvenienced????
After you guys take our money all you are is “switch your device on and off. we are sorry for inconvenience” 🌚
Sure this must be against my consumer right??
FIX IT!!!!!
so basically what they are saying is that on top of me trying to keep my business connected and running (another expense )
I must continue to be their full time unpaid technician 🌚?? (They are paid in full every month)
I must pay for a service I’m not receiving?
How am I going to be able to go onto rain website when your rain network is so raggedy ???
Imagine, you go to a Resturant, pay for a lamb stew meal and they take your payment
Then tell you that you have to go to the kitchen to keep steering the pot and adding water till the stew looks cooked and ready to serve???????
How many times are you guys going to give me the same story then I get no results and end up being the only one that suffers or is inconvenienced????
After you guys take our money all you are is “switch your device on and off. we are sorry for inconvenience” 🌚
Sure this must be against my consumer right??
FIX IT!!!!!
ZM
Zizo M's update31 Jan 2023, 11:31
Reviewer Update
Okay say for arguments sake we all are going to to totally ignore the copy and paste that they did at the beginning of that last reply, which by the way is an identical response to the previous private reply they sent me just now… 🌚
so basically what they are saying is that on top of me trying to keep my business connected and running (another expense )
I must continue to be their full time unpaid technician 🌚?? (They are paid in full every month)
I must pay for a service I’m not receiving?
How am I going to be able to go onto rain website when your rain network is so raggedy ???
Imagine, you go to a Resturant, pay for a lamb stew meal and they take your payment
Then tell you that you have to go to the kitchen to keep steering the pot and adding water till the stew looks cooked and ready to serve???????
How many times are you guys going to give me the same story then I get no results and end up being the only one that suffers or is inconvenienced????
After you guys take our money all you are is “switch your device on and off. we are sorry for inconvenience” 🌚
Sure this must be against my consumer right??
FIX IT!!!!!
so basically what they are saying is that on top of me trying to keep my business connected and running (another expense )
I must continue to be their full time unpaid technician 🌚?? (They are paid in full every month)
I must pay for a service I’m not receiving?
How am I going to be able to go onto rain website when your rain network is so raggedy ???
Imagine, you go to a Resturant, pay for a lamb stew meal and they take your payment
Then tell you that you have to go to the kitchen to keep steering the pot and adding water till the stew looks cooked and ready to serve???????
How many times are you guys going to give me the same story then I get no results and end up being the only one that suffers or is inconvenienced????
After you guys take our money all you are is “switch your device on and off. we are sorry for inconvenience” 🌚
Sure this must be against my consumer right??
FIX IT!!!!!
ZM
Zizo M's updateReviewer Update
31 Jan 2023, 11:39My point is … you guys have told me your technicians are working on it since the 5th January 2023….
I was also guaranteed that a message was being left on my account to make sure I get credited for all the days I have not had a connection which like I said I last had good working wifi on 24/12/2022
None of the above have been resolved and it’s been waaaay past the 14 working day rule
Why am I even arguing about this when you guys are meant to be fixing the issue?
Did my bank fight with you when you debited me?? My bank notifications🔔 do not think so!
What is the way forward??? Because if you can’t answer that
Please just refund me so I can go waste my time finding another reliable internet service provider- thanks!
I was also guaranteed that a message was being left on my account to make sure I get credited for all the days I have not had a connection which like I said I last had good working wifi on 24/12/2022
None of the above have been resolved and it’s been waaaay past the 14 working day rule
Why am I even arguing about this when you guys are meant to be fixing the issue?
Did my bank fight with you when you debited me?? My bank notifications🔔 do not think so!
What is the way forward??? Because if you can’t answer that
Please just refund me so I can go waste my time finding another reliable internet service provider- thanks!
ZM
Zizo M's update31 Jan 2023, 11:39
Reviewer Update
My point is … you guys have told me your technicians are working on it since the 5th January 2023….
I was also guaranteed that a message was being left on my account to make sure I get credited for all the days I have not had a connection which like I said I last had good working wifi on 24/12/2022
None of the above have been resolved and it’s been waaaay past the 14 working day rule
Why am I even arguing about this when you guys are meant to be fixing the issue?
Did my bank fight with you when you debited me?? My bank notifications🔔 do not think so!
What is the way forward??? Because if you can’t answer that
Please just refund me so I can go waste my time finding another reliable internet service provider- thanks!
I was also guaranteed that a message was being left on my account to make sure I get credited for all the days I have not had a connection which like I said I last had good working wifi on 24/12/2022
None of the above have been resolved and it’s been waaaay past the 14 working day rule
Why am I even arguing about this when you guys are meant to be fixing the issue?
Did my bank fight with you when you debited me?? My bank notifications🔔 do not think so!
What is the way forward??? Because if you can’t answer that
Please just refund me so I can go waste my time finding another reliable internet service provider- thanks!