AS
Andiswa S
1 reviews | Active since Mar 2020
16 Nov 2022, 06:54
Internet service disconnected after payment went of my account!!!!!!!!
Yesterday at 4pm my account was disconnected due to non payment as per your consultant.On the 25 October 2022 I made payment as I usually do how can now my services be disconnected?
1st consultant I spoke to didn't even care to listen or assist and lacked product knowledge and she cut me off which frustrated me .I called back requesting for a supervisor I was put on hold for ages .The last consultant I spoke to was very helpful and assisted to connect me with her supervisor Sinesh.He tried to assist to connect me however I'm still not connected as he explained something to do with a tower being down and how the agent made an error from changing my debit order from 25th to the 1st hence my services were cut.Our call got cut off when I called back I was told he went home .Imagine I run a business and without internet service I lose money.
Can someone attend to this as it's really frustrating to pay for services and not get them!!!!!!!!!
Helpful (0)
Replies (9)0
Replies (9)
Rain's replyOfficial
16 Nov 2022, 08:37Hi Andiswa.
We're really sorry your rain experience hasn't been as good as you expected.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
Rain's reply16 Nov 2022, 08:37
Official
Hi Andiswa.
We're really sorry your rain experience hasn't been as good as you expected.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
AS
Andiswa S's updateReviewer Update
16 Nov 2022, 08:53I made a payment on 25th October for November.I asked your consultant since his changing my debit order date from 25th to 1 Oct won't that have an impact on my service as it will indicate no payment on your side.Your agent said no.
Now my services are disconnected. How do I make a payment on the 25th of October and expected to pay again on the 1st ???????This is really frustrating as the supervisor I spoke to said that's where the error and now instead of helping me you are frustrating me further.
As a service provider you need to make sure your agents know their product and not fumble like this.Also instead of writting a long essay you should be giving me a call instead.
Your service socks to be honest
Now my services are disconnected. How do I make a payment on the 25th of October and expected to pay again on the 1st ???????This is really frustrating as the supervisor I spoke to said that's where the error and now instead of helping me you are frustrating me further.
As a service provider you need to make sure your agents know their product and not fumble like this.Also instead of writting a long essay you should be giving me a call instead.
Your service socks to be honest
AS
Andiswa S's update16 Nov 2022, 08:53
Reviewer Update
I made a payment on 25th October for November.I asked your consultant since his changing my debit order date from 25th to 1 Oct won't that have an impact on my service as it will indicate no payment on your side.Your agent said no.
Now my services are disconnected. How do I make a payment on the 25th of October and expected to pay again on the 1st ???????This is really frustrating as the supervisor I spoke to said that's where the error and now instead of helping me you are frustrating me further.
As a service provider you need to make sure your agents know their product and not fumble like this.Also instead of writting a long essay you should be giving me a call instead.
Your service socks to be honest
Now my services are disconnected. How do I make a payment on the 25th of October and expected to pay again on the 1st ???????This is really frustrating as the supervisor I spoke to said that's where the error and now instead of helping me you are frustrating me further.
As a service provider you need to make sure your agents know their product and not fumble like this.Also instead of writting a long essay you should be giving me a call instead.
Your service socks to be honest
AS
Andiswa S's updateReviewer Update
16 Nov 2022, 11:12I don't understand what you are telling me as the amount gets deducted every month from my account .One must just not change debit order with rain cause then it's just a mess up after that and the client gets to suffer. If you look previously my payment date was the 25th all along .Your agent told me to change the date on 1 November to the to deduct on the 1st of each month starting December. You can go back to that call and listen but I doubt you will cause all you care about is getting more money from your clients. In future make sure your consultants know what the advising to clients before they actually deal with us as I now sit with a problem caused by your consultant!!!!!
Kindly reinstate my service as I don't have a choice but to agree with whatever you are saying as I have a business to run and I'm losing money.
Kindly reinstate my service as I don't have a choice but to agree with whatever you are saying as I have a business to run and I'm losing money.
AS
Andiswa S's update16 Nov 2022, 11:12
Reviewer Update
I don't understand what you are telling me as the amount gets deducted every month from my account .One must just not change debit order with rain cause then it's just a mess up after that and the client gets to suffer. If you look previously my payment date was the 25th all along .Your agent told me to change the date on 1 November to the to deduct on the 1st of each month starting December. You can go back to that call and listen but I doubt you will cause all you care about is getting more money from your clients. In future make sure your consultants know what the advising to clients before they actually deal with us as I now sit with a problem caused by your consultant!!!!!
Kindly reinstate my service as I don't have a choice but to agree with whatever you are saying as I have a business to run and I'm losing money.
Kindly reinstate my service as I don't have a choice but to agree with whatever you are saying as I have a business to run and I'm losing money.
AS
Andiswa S's updateReviewer Update
16 Nov 2022, 11:22I don't understand what you are telling me as the amount gets deducted every month from my account .One must just not change debit order with rain cause then it's just a mess up after that and the client gets to suffer. If you look previously my payment date was the 25th all along .Your agent told me to change the date on 1 November to the to deduct on the 1st of each month starting December. You can go back to that call and listen but I doubt you will cause all you care about is getting more money from your clients. In future make sure your consultants know what the advising to clients before they actually deal with us as I now sit with a problem caused by your consultant!!!!!
Kindly reinstate my service as I don't have a choice but to agree with whatever you are saying as I have a business to run and I'm losing money.
Kindly reinstate my service as I don't have a choice but to agree with whatever you are saying as I have a business to run and I'm losing money.
AS
Andiswa S's update16 Nov 2022, 11:22
Reviewer Update
I don't understand what you are telling me as the amount gets deducted every month from my account .One must just not change debit order with rain cause then it's just a mess up after that and the client gets to suffer. If you look previously my payment date was the 25th all along .Your agent told me to change the date on 1 November to the to deduct on the 1st of each month starting December. You can go back to that call and listen but I doubt you will cause all you care about is getting more money from your clients. In future make sure your consultants know what the advising to clients before they actually deal with us as I now sit with a problem caused by your consultant!!!!!
Kindly reinstate my service as I don't have a choice but to agree with whatever you are saying as I have a business to run and I'm losing money.
Kindly reinstate my service as I don't have a choice but to agree with whatever you are saying as I have a business to run and I'm losing money.
AS
Andiswa S's updateReviewer Update
16 Nov 2022, 12:11Schedule the October invoice for 25Nov as stated above and I will wait for feedback regarding the agent
AS
Andiswa S's update16 Nov 2022, 12:11
Reviewer Update
Schedule the October invoice for 25Nov as stated above and I will wait for feedback regarding the agent
AS
Andiswa S's updateReviewer Update
16 Nov 2022, 12:34It was 25 October.I called using my office number ***
AS
Andiswa S's update16 Nov 2022, 12:34
Reviewer Update
It was 25 October.I called using my office number ***
AS
Andiswa S's updateReviewer Update
16 Nov 2022, 16:22Noted,yes im able to connect thank you
AS
Andiswa S's update16 Nov 2022, 16:22
Reviewer Update
Noted,yes im able to connect thank you
AS
Andiswa S's updateReviewer Update
16 Nov 2022, 17:02Noted
AS
Andiswa S's update16 Nov 2022, 17:02
Reviewer Update
Noted
Rain's replyOfficial
16 Nov 2022, 17:05Thanks
Rain's reply16 Nov 2022, 17:05
Official
Thanks