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Stoffel S
1 reviews | Active since May 2014
10 Mar 2023, 13:31
Internet Service Billing
According to Rain, you are being billed in advance? I lso thought that I have a month to month service, therefore no contractual agreement whereby I have to pay regardless whether I am using the service or not. I have now been billed for 3 months because I have been using the service for one month? I have always paid in advance and now I have multiple invoices for a service I dont use. If I want to use the service again, I need to pay all the other invoices? I am convinced it is only a money making scheme, Be careful how you use the service.
Helpful (0)
Replies (10)0
Replies (10)
Rain's replyOfficial
10 Mar 2023, 13:42Hi Stoffel.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
Rain's reply10 Mar 2023, 13:42
Official
Hi Stoffel.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
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Stoffel S's updateReviewer Update
14 Mar 2023, 19:56It takes the company quite a while to respond, as I am sure they think clients take a chance on them!!!! Because they do not honor their side of the agreement, by doing as they want, and the client must just pay, I suppose they not really serious, but its also okay. No signal - no service - no payment!
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Stoffel S's update14 Mar 2023, 19:56
Reviewer Update
It takes the company quite a while to respond, as I am sure they think clients take a chance on them!!!! Because they do not honor their side of the agreement, by doing as they want, and the client must just pay, I suppose they not really serious, but its also okay. No signal - no service - no payment!
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Stoffel S's updateReviewer Update
15 Mar 2023, 20:21So with Rain now they decide to keep your service active as they wish, and they advertise month to month...it is a complaint that I will take further. Previously the service was disabled if it was not paid in advance. They ow changed it to active service? I have not requested an active service? I am using the service on a monthly basis! Bottom line! This is the way they will make a fortune out of people by changing the understanding of the commitment!
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Stoffel S's update15 Mar 2023, 20:21
Reviewer Update
So with Rain now they decide to keep your service active as they wish, and they advertise month to month...it is a complaint that I will take further. Previously the service was disabled if it was not paid in advance. They ow changed it to active service? I have not requested an active service? I am using the service on a monthly basis! Bottom line! This is the way they will make a fortune out of people by changing the understanding of the commitment!
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Stoffel S's updateReviewer Update
15 Mar 2023, 20:25 4G for phones & any device Unlimited data for phones, tablets, MiFi’s & home routers unlimited 4G
unlimited 4G
for any device
unlimited 4G
for any device
- Unlimited 4G data
- Speeds up to 10Mbps
- Use in any 4G enabled device – including phones, MiFi’s and home routers.
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Stoffel S's update15 Mar 2023, 20:25
Reviewer Update
4G for phones & any device Unlimited data for phones, tablets, MiFi’s & home routers unlimited 4G
unlimited 4G
for any device
unlimited 4G
for any device
- Unlimited 4G data
- Speeds up to 10Mbps
- Use in any 4G enabled device – including phones, MiFi’s and home routers.
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Stoffel S's updateReviewer Update
15 Mar 2023, 20:25 for any deviceR499 month-to-month
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Stoffel S's update15 Mar 2023, 20:25
Reviewer Update
for any deviceR499 month-to-month
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Stoffel S's updateReviewer Update
15 Mar 2023, 20:27I know your data service, that is why I want to use it! Now you bill me for months on end...active service is never been stated anywhere...I dont want a contract, then I can go to Vodacom or MTN!!!!!!!
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Stoffel S's update15 Mar 2023, 20:27
Reviewer Update
I know your data service, that is why I want to use it! Now you bill me for months on end...active service is never been stated anywhere...I dont want a contract, then I can go to Vodacom or MTN!!!!!!!
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Stoffel S's updateReviewer Update
15 Mar 2023, 20:28Extremely bad service!
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Stoffel S's update15 Mar 2023, 20:28
Reviewer Update
Extremely bad service!
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Stoffel S's updateReviewer Update
18 Mar 2023, 18:31I am referring this to the consumer protection people to advise me, Thnks
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Stoffel S's update18 Mar 2023, 18:31
Reviewer Update
I am referring this to the consumer protection people to advise me, Thnks
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Stoffel S's updateReviewer Update
18 Mar 2023, 18:38YOUR SERVICE IS EXTREMELY BAD IN THIS REGARD, AS YOU DON'T ASSIST CUSTOMERS
I AM SAYING AGAIN, YOU DECIDE WHEN IT SUITS YOU WHEN TO CONTINUE THE SERVICE OR NOT?
IF I DON'T PAY FOR THE MONTH, I DON'T HAVE SERVICE. YOU HAVE DONE SO PREVIOUSLY. WHY NOT NOW?
NOW, YOU JUST LEAVE IT?
MONTH TO MONTH MEANS, I WILL USE THE SERVICE AS REQUIRED.
I NEED CLARIFICATION ON THIS
I WILL REFER THIS MATTER AS STATED ABOVE
I AM SAYING AGAIN, YOU DECIDE WHEN IT SUITS YOU WHEN TO CONTINUE THE SERVICE OR NOT?
IF I DON'T PAY FOR THE MONTH, I DON'T HAVE SERVICE. YOU HAVE DONE SO PREVIOUSLY. WHY NOT NOW?
NOW, YOU JUST LEAVE IT?
MONTH TO MONTH MEANS, I WILL USE THE SERVICE AS REQUIRED.
I NEED CLARIFICATION ON THIS
I WILL REFER THIS MATTER AS STATED ABOVE
SS
Stoffel S's update18 Mar 2023, 18:38
Reviewer Update
YOUR SERVICE IS EXTREMELY BAD IN THIS REGARD, AS YOU DON'T ASSIST CUSTOMERS
I AM SAYING AGAIN, YOU DECIDE WHEN IT SUITS YOU WHEN TO CONTINUE THE SERVICE OR NOT?
IF I DON'T PAY FOR THE MONTH, I DON'T HAVE SERVICE. YOU HAVE DONE SO PREVIOUSLY. WHY NOT NOW?
NOW, YOU JUST LEAVE IT?
MONTH TO MONTH MEANS, I WILL USE THE SERVICE AS REQUIRED.
I NEED CLARIFICATION ON THIS
I WILL REFER THIS MATTER AS STATED ABOVE
I AM SAYING AGAIN, YOU DECIDE WHEN IT SUITS YOU WHEN TO CONTINUE THE SERVICE OR NOT?
IF I DON'T PAY FOR THE MONTH, I DON'T HAVE SERVICE. YOU HAVE DONE SO PREVIOUSLY. WHY NOT NOW?
NOW, YOU JUST LEAVE IT?
MONTH TO MONTH MEANS, I WILL USE THE SERVICE AS REQUIRED.
I NEED CLARIFICATION ON THIS
I WILL REFER THIS MATTER AS STATED ABOVE
SS
Stoffel S's updateReviewer Update
20 Mar 2023, 16:09Unfortunately I do not agree. It is a simple way of making sure you are being paid, even if I do not use the service,
You only decide when it suits you best. Your terms re therefore SUPER VAGUE.
I have referred the matter
You only decide when it suits you best. Your terms re therefore SUPER VAGUE.
I have referred the matter
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Stoffel S's update20 Mar 2023, 16:09
Reviewer Update
Unfortunately I do not agree. It is a simple way of making sure you are being paid, even if I do not use the service,
You only decide when it suits you best. Your terms re therefore SUPER VAGUE.
I have referred the matter
You only decide when it suits you best. Your terms re therefore SUPER VAGUE.
I have referred the matter