Internet ****

I signed up for rain and made an upfront payment as requested on 23 March 2021. When my simcard was delivered I managed to get a router for the simcard but I never had any internet despite the fact that the maps shows that I have coverage. I've been in the phone with rain since the 4th of April and I was told there was an issue with activation (even though the website shows the sim is activated) the matter was escalated to their billings department and I've had to buy additional data and airtime to follow up on the matter and today (10 April 2021)the matter was again given 72hours for the matter to be resolved. I'm sure I won't get a refund. The is ****************. I've told them that I don't have internet but they continue to send me emails that doesn't say anything. Don't do business with Rain