Internet Router not replaced as promised

No resolution to problem of having my internet router replaced after requesting and being promised it for a week now.

Rain ref numbers

Reference Number: ***6 - 29/05/25

Reference Number: ***2 - 30/05/25

Reference Number: ***8 - 30/05/25

Reference Number: ***2 -02/06/25

Reference Number: ***0 - 03/06/25