KW
Ke W

1 reviews | Active since Mar 2016

06 Aug 2021, 17:58

internet good some months, unusable other months. and no its not my device.

Every few months network becomes either unusably slow (less than 0.5Mbps) or no connection at all for a few weeks, then eventually back to good enough for a few weeks. on the very rare occasion can get above 20Mbps but on generally good weeks it stays around 10Mbps, but on bad weeks its unusable. its like a roller-coaster. good bad good bad

wish they would do fixed network locking to lock the tower for home customers only, as i suspect most of my issues are due to too many people coming into my area, as i cant think of any other explanation for the roller-coaster network performance ... or its a tower being upgraded...still cant get how the second tower in my area hasn't been activated yet, even though its closer to me and would help the primary tower cope with the broadband load.

Contacted them so many times about this, that eventually you give up and learn to live with it.

But 2 stars because they have no competitors that have any unlimited or 200GB bundles at the R250 price .

Rather just pay a bit more and get Telkom fiber (25Mbps) for R399 pm if you can, unfortunately no fiber available in my area.

0
Replies (3)
KW
Ke W's update14 Aug 2021, 14:43
Reviewer Update
Thanks for your reply but 8 days later and I have yet to hear any feedback on this issue. Today my internet is again too slow at times. Flickering between 3Mbps and 0.4Mbps so everything is buffering. Basically can't use it to enjoy streaming as every 40 seconds it's buffing.
KW
Ke W's update22 Sept 2021, 10:55
Reviewer Update
Again network outage today aswell. No connection whatsoever. Still waiting to get a non generic response.
KW
Ke W's update22 Feb 2022, 07:41
Reviewer Update
internet seems ok now with the occasional issue of slow speeds but mostly ok.