OK
Oyanda K

1 reviews | Active since Oct 2022

31 Oct 2022, 17:11

Internet disconnected customer waits for long

Good day I have made several calls to your support number and also logged a support issue thru your website there is not reply yet how my issue can be resolved the phone keeps on ringing none stop.

Iam unable to connect to internet when i attempt to do so the wifi icon is red and it displays Internet disconnect I have set APN in setting on my mobile but no luck, restarted the router and resetted no luck

CAN SOMEONE PLZ ASSIST ME with MY ISSUE PLEASE Iam unable to work. I suspect im not connected to a nearby tower before yesterday this Rain router was working

Please reply as quick as possible to calls this is aweful experience for customers

0
Replies (4)
Rain
Rain's reply31 Oct 2022, 17:21
Official
Hi Oyanda.

We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain. 
OK
Oyanda K's update31 Oct 2022, 21:47
Reviewer Update
Hi Yes : 39 Mtembo street, Zwide 3, Ibhayi is the Eastern Cape 6205 , South Africa is the address where iam using Rain service
OK
Oyanda K's update01 Nov 2022, 09:13
Reviewer Update
How long will it take foe me to be connected coz today Rain deducted money from me and yet no services kn mh end
OK
Oyanda K's update01 Nov 2022, 22:13
Reviewer Update
RAIN Iam still without network with your router here at home can you please get to the bottom of this
You guys are taking long to resolve it its over 8 hours and im without Internet connectivity and yet u have my money on your side this is an aweful service you peoviding shame and inconvience