PM
Portia M
1 reviews | Active since Jan 2018
27 Feb 2025, 09:49
Internet Disconnected
I made payment towards my Rain account on the 25th of February via Capitec Scan to Pay, and as we speak my Rain Account reflects that I'm arrears and my internet is now disconnected. I've made numerous calls to Rain, got put through to an agent who has escalated my query. Rain asked for my bank statement which was sent and on the statement it reflects that the payment I made of R1,130 is still pending collection from the Merchant (RAIN)/hasn't been banked yet by them. Capitec has confirmed that the fund have been successful released from account and all that Rain has to do is bank the funds. There's no support, just a back and forth and waste of my time and phone bill calling a service provider that doesn't care about it's customers. Why am I sitting without internet connection for 2 days when I've paid my Rain account and all they have to do is collect/bank the funds that have been released by my bank. This is unfair towards me as a customer. I work from home, I NEED internet connection to do my job and I can't even do that because my internet has been cut off even through I've paid my bill. Terrible.
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Replies (4)0
Replies (4)
Rain's replyOfficial
27 Feb 2025, 10:33Hi Portia M,
Thank you for bringing this to our attention, we're sorry to hear this has been your experience.
We're looking into your billing query; we will be in touch to further assist.
Regards,
rain.
Thank you for bringing this to our attention, we're sorry to hear this has been your experience.
We're looking into your billing query; we will be in touch to further assist.
Regards,
rain.
Rain's reply27 Feb 2025, 10:33
Official
Hi Portia M,
Thank you for bringing this to our attention, we're sorry to hear this has been your experience.
We're looking into your billing query; we will be in touch to further assist.
Regards,
rain.
Thank you for bringing this to our attention, we're sorry to hear this has been your experience.
We're looking into your billing query; we will be in touch to further assist.
Regards,
rain.
PM
Portia M's updateReviewer Update
27 Feb 2025, 11:48Please note that my bank statement was submitted to Rain yesterday. The Bank has confirmed that the payment was made successfully from my account and it reflect 'UNPROCESSED' because Rain has not yet banked the money. The fault is not with my bank or the payment, the payment was done. RAIN must BANK this payment,this where the problem lies, not with Capitec. Capitec has released this payment, now PLEASE BANK IT! I need to know when these funds will be collected/allocated by RAIN, it now more than 48 hours of the payment having been made and 24 hours of internet disconnection. I repeat that this is unfair to me as a customer, I should not be sitting without internet when payment was made successful by my banking and the failure is on RAIN's part to bank the money and allocate timeously.
PM
Portia M's update27 Feb 2025, 11:48
Reviewer Update
Please note that my bank statement was submitted to Rain yesterday. The Bank has confirmed that the payment was made successfully from my account and it reflect 'UNPROCESSED' because Rain has not yet banked the money. The fault is not with my bank or the payment, the payment was done. RAIN must BANK this payment,this where the problem lies, not with Capitec. Capitec has released this payment, now PLEASE BANK IT! I need to know when these funds will be collected/allocated by RAIN, it now more than 48 hours of the payment having been made and 24 hours of internet disconnection. I repeat that this is unfair to me as a customer, I should not be sitting without internet when payment was made successful by my banking and the failure is on RAIN's part to bank the money and allocate timeously.
PM
Portia M's updateReviewer Update
03 Mar 2025, 12:09Dear Rain,
At what point will this harrassment with my bill stop? I raise a complaint last week regarding my internet being disconnected. Although I made a payment on the 25th, you insisted that payment was not received. Come the 28th of Feb, the payment reflects as posted on your side indicating payment has been received. My internet was FINALLY restored. Today, I'm still getting messages of an outstanding balance on my account of now R2, 260. THE BOOM, my internet is disconnected again! I've submitted the proof of payment to ***. Once again I'm incovenienced, once again I can't do my job because my internet is off after payment was made, posted and received, internet being restored and now being cut off again. This is honestly too much. RAIN, please fix your billing and stop harrassing your customers. At this rate, I will most certainly be cancelling my services if this problem is not fixed today. There is no way I can operate in this fashion.
At what point will this harrassment with my bill stop? I raise a complaint last week regarding my internet being disconnected. Although I made a payment on the 25th, you insisted that payment was not received. Come the 28th of Feb, the payment reflects as posted on your side indicating payment has been received. My internet was FINALLY restored. Today, I'm still getting messages of an outstanding balance on my account of now R2, 260. THE BOOM, my internet is disconnected again! I've submitted the proof of payment to ***. Once again I'm incovenienced, once again I can't do my job because my internet is off after payment was made, posted and received, internet being restored and now being cut off again. This is honestly too much. RAIN, please fix your billing and stop harrassing your customers. At this rate, I will most certainly be cancelling my services if this problem is not fixed today. There is no way I can operate in this fashion.
PM
Portia M's update03 Mar 2025, 12:09
Reviewer Update
Dear Rain,
At what point will this harrassment with my bill stop? I raise a complaint last week regarding my internet being disconnected. Although I made a payment on the 25th, you insisted that payment was not received. Come the 28th of Feb, the payment reflects as posted on your side indicating payment has been received. My internet was FINALLY restored. Today, I'm still getting messages of an outstanding balance on my account of now R2, 260. THE BOOM, my internet is disconnected again! I've submitted the proof of payment to ***. Once again I'm incovenienced, once again I can't do my job because my internet is off after payment was made, posted and received, internet being restored and now being cut off again. This is honestly too much. RAIN, please fix your billing and stop harrassing your customers. At this rate, I will most certainly be cancelling my services if this problem is not fixed today. There is no way I can operate in this fashion.
At what point will this harrassment with my bill stop? I raise a complaint last week regarding my internet being disconnected. Although I made a payment on the 25th, you insisted that payment was not received. Come the 28th of Feb, the payment reflects as posted on your side indicating payment has been received. My internet was FINALLY restored. Today, I'm still getting messages of an outstanding balance on my account of now R2, 260. THE BOOM, my internet is disconnected again! I've submitted the proof of payment to ***. Once again I'm incovenienced, once again I can't do my job because my internet is off after payment was made, posted and received, internet being restored and now being cut off again. This is honestly too much. RAIN, please fix your billing and stop harrassing your customers. At this rate, I will most certainly be cancelling my services if this problem is not fixed today. There is no way I can operate in this fashion.
PM
Portia M's updateReviewer Update
03 Mar 2025, 20:17Payment plan for what? The only bill due was R1,130 on the 25th of February and THAT HAS BEEN PAID! Why am I being charged for March 25th payment on the 3rd is March? What exactly is going on at Rain!? Good God, this is the worst I've seen. Please rectify your billing and allocate the R1,130 that I have paid, statement submitted this afternoon at 15:30 for your records. March bill is due on the 25th or March not earlier that. My goodness me!
PM
Portia M's update03 Mar 2025, 20:17
Reviewer Update
Payment plan for what? The only bill due was R1,130 on the 25th of February and THAT HAS BEEN PAID! Why am I being charged for March 25th payment on the 3rd is March? What exactly is going on at Rain!? Good God, this is the worst I've seen. Please rectify your billing and allocate the R1,130 that I have paid, statement submitted this afternoon at 15:30 for your records. March bill is due on the 25th or March not earlier that. My goodness me!