XT
Xailer T
1 reviews | Active since May 2024
20 May 2024, 18:34
Internet cut off on the 20th of May, payment date is set for the 1st of June.
Everytime there is a different issue.. My Rain Payment is mandated for the 1st of every month, every month it is deducted earlier. My payment is supposed to be deducted the 1st of June, but Rain decided to charge me on the 20th of May and cut off my wifi despite my payment date being on the 1st of June. I have tried contacting them, they do not allow you to talk to an agent if the payment is not settled and no one gets back to you when lodging a request to call you.
150 % will not recommend this carrier.
Helpful (0)
Replies (3)0
Replies (3)
Rain's replyOfficial
20 May 2024, 18:43Hi Xailer T
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply20 May 2024, 18:43
Official
Hi Xailer T
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
XT
Xailer T's updateReviewer Update
20 May 2024, 19:00Thank you, it is the 3rd time today I have heard that "we will be in touch", though.. I have business to conduct and this cannot be done without a stable connection.
XT
Xailer T's update20 May 2024, 19:00
Reviewer Update
Thank you, it is the 3rd time today I have heard that "we will be in touch", though.. I have business to conduct and this cannot be done without a stable connection.
XT
Xailer T's updateReviewer Update
20 May 2024, 19:34My last payment was made on the 25th of April, which means that the next payment should be the 25th of May. No promise to pay needs to be lodged. This is the first time that my connection has been deactivated on the 20th and my payments are made more or less the same time every month. Furthermore, the sim cards that were provided along with the rain router also does not work and have not been activated from the get go. This needs to be activated immediately. The call was not helpful at all, my connection is still not activated.
XT
Xailer T's update20 May 2024, 19:34
Reviewer Update
My last payment was made on the 25th of April, which means that the next payment should be the 25th of May. No promise to pay needs to be lodged. This is the first time that my connection has been deactivated on the 20th and my payments are made more or less the same time every month. Furthermore, the sim cards that were provided along with the rain router also does not work and have not been activated from the get go. This needs to be activated immediately. The call was not helpful at all, my connection is still not activated.