JVDH
John Van Den Heever
1 reviews | Active since Feb 2023
02 Feb 2023, 19:27
Internet cut off for false outstanding balance
Today out of nowhere my internet got shut off and my account reflected R1998 outstanding. This is totally unjustified because I am up to date with all payments. I don't have time to sort this out, please fix this issue now or I will have to take out another package with a different ISP tomorrow.
Helpful (0)
Replies (5)0
Replies (5)
Rain's replyOfficial
02 Feb 2023, 19:31Hi John.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
Rain's reply02 Feb 2023, 19:31
Official
Hi John.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
JVDH
John Van Den Heever's updateReviewer Update
02 Feb 2023, 19:45So you didn't provide internet for me in December or January, because as you stated it's upfront, and yet I somehow got into almost R3000 arrears?
JVDH
John Van Den Heever's update02 Feb 2023, 19:45
Reviewer Update
So you didn't provide internet for me in December or January, because as you stated it's upfront, and yet I somehow got into almost R3000 arrears?
JVDH
John Van Den Heever's updateReviewer Update
02 Feb 2023, 20:27That is not possible, because you did not provide access to internet in those months and we were forced to go with a different LTE provider. Let's think about this legally:
By your own admission, your service is up front. In other words, I pay and THEN I get internet.
I cancelled with you end November because of bad signal issues.
December I didn't pay because I had cancelled telephonically. You also shut off internet services so we were in one accord. I didn't pay, I didn't get internet. That's what up-front means.
January I didn't pay because of the same reason. Our contract had ended. You also didn't provide internet, because as you said, we have to pay up front. I didn't pay. I didn't get internet. That's what up front means.
25 Jan, I decided to restore Rain service, and the outstanding amount at the time was R999. This makes perfect sense, because I pay up front for internet. Also, I didn't have internet at the time because I had not previously paid for it up front.
I hope you're starting to understand what "up-front" means.
Now I paid on 25 Jan and that means ... Internet for a month because I paid up front.
Only problem was that you shut off the internet today, seven days later, and slammed me with another bill for R1998.
If you don't fix this issue I will have no other option but to take this directly to ICASA.
I don't believe that will be necessary though, because I believe that you and I are now seeing eye to eye and that my service will be restored since I paid up front on 25 Jan for a month of internet which should only expire 25 Feb.
By your own admission, your service is up front. In other words, I pay and THEN I get internet.
I cancelled with you end November because of bad signal issues.
December I didn't pay because I had cancelled telephonically. You also shut off internet services so we were in one accord. I didn't pay, I didn't get internet. That's what up-front means.
January I didn't pay because of the same reason. Our contract had ended. You also didn't provide internet, because as you said, we have to pay up front. I didn't pay. I didn't get internet. That's what up front means.
25 Jan, I decided to restore Rain service, and the outstanding amount at the time was R999. This makes perfect sense, because I pay up front for internet. Also, I didn't have internet at the time because I had not previously paid for it up front.
I hope you're starting to understand what "up-front" means.
Now I paid on 25 Jan and that means ... Internet for a month because I paid up front.
Only problem was that you shut off the internet today, seven days later, and slammed me with another bill for R1998.
If you don't fix this issue I will have no other option but to take this directly to ICASA.
I don't believe that will be necessary though, because I believe that you and I are now seeing eye to eye and that my service will be restored since I paid up front on 25 Jan for a month of internet which should only expire 25 Feb.
JVDH
John Van Den Heever's update02 Feb 2023, 20:27
Reviewer Update
That is not possible, because you did not provide access to internet in those months and we were forced to go with a different LTE provider. Let's think about this legally:
By your own admission, your service is up front. In other words, I pay and THEN I get internet.
I cancelled with you end November because of bad signal issues.
December I didn't pay because I had cancelled telephonically. You also shut off internet services so we were in one accord. I didn't pay, I didn't get internet. That's what up-front means.
January I didn't pay because of the same reason. Our contract had ended. You also didn't provide internet, because as you said, we have to pay up front. I didn't pay. I didn't get internet. That's what up front means.
25 Jan, I decided to restore Rain service, and the outstanding amount at the time was R999. This makes perfect sense, because I pay up front for internet. Also, I didn't have internet at the time because I had not previously paid for it up front.
I hope you're starting to understand what "up-front" means.
Now I paid on 25 Jan and that means ... Internet for a month because I paid up front.
Only problem was that you shut off the internet today, seven days later, and slammed me with another bill for R1998.
If you don't fix this issue I will have no other option but to take this directly to ICASA.
I don't believe that will be necessary though, because I believe that you and I are now seeing eye to eye and that my service will be restored since I paid up front on 25 Jan for a month of internet which should only expire 25 Feb.
By your own admission, your service is up front. In other words, I pay and THEN I get internet.
I cancelled with you end November because of bad signal issues.
December I didn't pay because I had cancelled telephonically. You also shut off internet services so we were in one accord. I didn't pay, I didn't get internet. That's what up-front means.
January I didn't pay because of the same reason. Our contract had ended. You also didn't provide internet, because as you said, we have to pay up front. I didn't pay. I didn't get internet. That's what up front means.
25 Jan, I decided to restore Rain service, and the outstanding amount at the time was R999. This makes perfect sense, because I pay up front for internet. Also, I didn't have internet at the time because I had not previously paid for it up front.
I hope you're starting to understand what "up-front" means.
Now I paid on 25 Jan and that means ... Internet for a month because I paid up front.
Only problem was that you shut off the internet today, seven days later, and slammed me with another bill for R1998.
If you don't fix this issue I will have no other option but to take this directly to ICASA.
I don't believe that will be necessary though, because I believe that you and I are now seeing eye to eye and that my service will be restored since I paid up front on 25 Jan for a month of internet which should only expire 25 Feb.
JVDH
John Van Den Heever's updateReviewer Update
03 Feb 2023, 10:04Looking at the other reviews on this site you guys clearly have a problem understanding how your own payment system works. If my internet is not restored by 12:00 this afternoon I will report this to ICASA and take out a package with a different ISP.
JVDH
John Van Den Heever's update03 Feb 2023, 10:04
Reviewer Update
Looking at the other reviews on this site you guys clearly have a problem understanding how your own payment system works. If my internet is not restored by 12:00 this afternoon I will report this to ICASA and take out a package with a different ISP.
JVDH
John Van Den Heever's updateReviewer Update
04 Feb 2023, 09:36You guys need to figure out what customer service is.
JVDH
John Van Den Heever's update04 Feb 2023, 09:36
Reviewer Update
You guys need to figure out what customer service is.