Internet cut-off but I paid

Item: Rain
Rating: 1
Author: Stuart S

I activated my internet (rain) on 19 December 2020 my bundle options was as follows: R250.00 for 30 days from 23:00 - 18:00

Only to receive a message on the 5th of January 2021 to find out that I had missed a payment and my internet was cut off. This means that I paid for 30 days worth of service but did not receive those 30 days worth of internet.

This is totally unacceptable!! and I request that rain support staff look into this matter ASAP.

Helpful (0)

Replies (4)

Rain's replyOfficial

08 Jan 2021, 16:58

Good afternoon Stuart

I trust you are well

Please accept my humble apologies for the service that you have received thus far.

Please may I have your email address that was used to create your rain account so that we can assist you .

Stay safe .

Regards
Mosa

Rain's reply08 Jan 2021, 16:58

Official

Stuart S's updateReviewer Update

08 Jan 2021, 17:12

Hi Mosa, thank you for reaching out to me.

My email address is ***

Kind regards

Stuart S's update08 Jan 2021, 17:12

Reviewer Update

Hi Mosa, thank you for reaching out to me.

My email address is ***

Kind regards

Stuart S's updateReviewer Update

11 Jan 2021, 13:58

Hi, thus far I have not received any email(s) to assist me, and in the meantime, I've paid for internet services which I'm not receiving .

Stuart S's update11 Jan 2021, 13:58

Reviewer Update

Hi, thus far I have not received any email(s) to assist me, and in the meantime, I've paid for internet services which I'm not receiving .

Stuart S's updateReviewer Update

11 Jan 2021, 15:41

Hi, I herby request that all rain accounts in my name be closed with immediate effect, as the level of service is sub par and no direct answers or assistance is available.

Stuart S's update11 Jan 2021, 15:41

Reviewer Update

Hi, I herby request that all rain accounts in my name be closed with immediate effect, as the level of service is sub par and no direct answers or assistance is available.