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Boitumelo N
1 reviews | Active since Dec 2022
18 Apr 2023, 10:30
Internet cut off and Incorrect debit date
Rain cut off my internet access on Monday 17/04 and when I check it says I have a payment due. Also to find that the debit date is yet again incorrect. Instead of the 1st its the 15th. The last time I went onto the site to check it said my next debit date is the 1st of May but now it has changed to tge 15th.I thought that by now Rain wouldve sorted out this pay date issue but clearly its not being resolved. I gave you a pay date and even received confirmation the last time that it would be kept to the first of the month but here we go again . What this company is doing is ******* and I am going to be taking this further. I didnt get any assistance even yesterday and having to call you guys and hold for a while is not cheap. I need my internet access restored and the correct payment date app**** as I had given. And for this company to start debiting on the correct date.
Helpful (0)
Replies (9)0
Replies (9)
Rain's replyOfficial
18 Apr 2023, 10:43Hi Boitumelo.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
Rain's reply18 Apr 2023, 10:43
Official
Hi Boitumelo.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
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Boitumelo N's updateReviewer Update
25 Apr 2023, 12:32My internet has been cut off once again. I thought this has been resolved and I find myself yet again faced with the same issue. Why has my internet been cut off?
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Boitumelo N's update25 Apr 2023, 12:32
Reviewer Update
My internet has been cut off once again. I thought this has been resolved and I find myself yet again faced with the same issue. Why has my internet been cut off?
BN
Boitumelo N's updateReviewer Update
25 Apr 2023, 13:40I just spoke to supervisor Durlov who says that the internet is cut off becauseof a payment due but this was supposed to be resolved the last time I contacted you. He stated that the system automatically chooses the pay date which is surprising because no one mentioned this before. What frustates and disappoints me the most is being told that all this back and forth correspondence was for nothing and that all the information I was given was a lie. Is this a legit company or is it a ****? My internet access needs to be restored and this company has to honour its arrangement with me. Are you going to compensate me for the money Im losing because of your inconsistencies? I dont think so. This company is the worst ISP I have ever had to deal with to be honest. Heres the reference ***
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Boitumelo N's update25 Apr 2023, 13:40
Reviewer Update
I just spoke to supervisor Durlov who says that the internet is cut off becauseof a payment due but this was supposed to be resolved the last time I contacted you. He stated that the system automatically chooses the pay date which is surprising because no one mentioned this before. What frustates and disappoints me the most is being told that all this back and forth correspondence was for nothing and that all the information I was given was a lie. Is this a legit company or is it a ****? My internet access needs to be restored and this company has to honour its arrangement with me. Are you going to compensate me for the money Im losing because of your inconsistencies? I dont think so. This company is the worst ISP I have ever had to deal with to be honest. Heres the reference ***
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Boitumelo N's updateReviewer Update
15 May 2023, 13:43Hi
My internet has been cut off and My date on the site also changed to the 15th of june. I thought this was resolved.
My internet has been cut off and My date on the site also changed to the 15th of june. I thought this was resolved.
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Boitumelo N's update15 May 2023, 13:43
Reviewer Update
Hi
My internet has been cut off and My date on the site also changed to the 15th of june. I thought this was resolved.
My internet has been cut off and My date on the site also changed to the 15th of june. I thought this was resolved.
Rain's replyOfficial
15 May 2023, 13:57Hi Boitumelo
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
Rain's reply15 May 2023, 13:57
Official
Hi Boitumelo
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
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Boitumelo N's updateReviewer Update
16 May 2023, 10:02Did you understand my query and concern first before responding or did you just respond for the sake of it?
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Boitumelo N's update16 May 2023, 10:02
Reviewer Update
Did you understand my query and concern first before responding or did you just respond for the sake of it?
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Boitumelo N's updateReviewer Update
16 May 2023, 10:15Paying the monthly fee is not a problem.The problem is paying again and then having the same problem occur month in month out and having no one at all to call and resolve the matter and guarantee it wont happen again
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Boitumelo N's update16 May 2023, 10:15
Reviewer Update
Paying the monthly fee is not a problem.The problem is paying again and then having the same problem occur month in month out and having no one at all to call and resolve the matter and guarantee it wont happen again
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Boitumelo N's updateReviewer Update
18 Jul 2023, 07:07Hi. My internet has been cut off again. It seems the issue with the pay date is still ongoing and never resolved,instead I'm given temporary solutions. My husband and I spoke to Refiloe from support yesterday and we explained this issue in which she responded by telling us she would be sending an email to the billing department to rectify.She will do a promise to pay and in the meantime we can wait a bit until our internet access is restored. The internet was not restored nor did I receive an email from support confirming my call was logged. I did ask for a reference which she gave as ***. This matter has to be resolved
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Boitumelo N's update18 Jul 2023, 07:07
Reviewer Update
Hi. My internet has been cut off again. It seems the issue with the pay date is still ongoing and never resolved,instead I'm given temporary solutions. My husband and I spoke to Refiloe from support yesterday and we explained this issue in which she responded by telling us she would be sending an email to the billing department to rectify.She will do a promise to pay and in the meantime we can wait a bit until our internet access is restored. The internet was not restored nor did I receive an email from support confirming my call was logged. I did ask for a reference which she gave as ***. This matter has to be resolved
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Boitumelo N's updateReviewer Update
27 Jul 2023, 14:17It's been two days without communication and my internet is still off. This back and forth is very frustrating and to make matters worse is a simple request not being resolved. Then you will be charging me for the full days on the first. I need my internet restored and for the company to please to sort this out
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Boitumelo N's update27 Jul 2023, 14:17
Reviewer Update
It's been two days without communication and my internet is still off. This back and forth is very frustrating and to make matters worse is a simple request not being resolved. Then you will be charging me for the full days on the first. I need my internet restored and for the company to please to sort this out