Internet cut despite payment made, no response from Rain

I was debited R447,06 from my bank account on 1 June, but my internet was still cut on 3 June. I've tried logging numerous tickets through the company's website, as this is the only way to make contact with them, but I've received no response. It is now 5 days later, and still no response. I tried calling to their offices as well, but was notified by an automated system that they womt be taking any calls or emails. I use the internet for work-from-home purposes, and had to end up paying another R447,06 to be reconnected. I could not wait for a response any longer as it would have hindered me from doing my work. This has inconvenienced me a great deal! VERY disappointed in Rain Internet Service Provider!