Internet connection pathetically unreliable. Outages happening all the time.

First few months were great.

But now some days internet is unusable due to faulty infrastructure. By unusable I actually mean absolutely no network (0 bars internet strength) and 95% of the time I have full network strength with above 15mbps download and 30 ping.

I've opened countless tickets about this. Went into the Rain offices 2ce and they still can't solve it.

And no it's not my devices as I've tested this by putting the sim card in 3 different 4G devices and they all gave me the exact same problem. Even as much as the one rain representative tried to pass the buck to me saying all 3 of my devices magically failed at the same time. Normally one reboot it's sorted but today I'm having to do a reboot every 3 minutes because it keeps going offline. Some days there's just absolutely nothing. Even though I scan for networks and the Rain network shows in a network search I'm blocked from connecting to it. Also one useful employee showed me that my network drops were due to overcrowding so the tower had to kick customers off the network. Like network load shedding. But the second visit to this employee at the office showed that the network was no longer overcrowding so something else was causing the outages. He said it was due to system upgrades/updates but it's been so long since then. When will these upgrades be finished? (Rain customer care useless and didn't even know an upgrade was taking place so I'm not going to waste my time phoning them only to be told my devices are all faulty and I must spend thousands on new hardware when I know the issue isn't with my hardware) also have a feeling that you are using a premium number for your call centers like many others to secretly rip-off customers by secretly *****ing their airtime. Seriously you don't even warn people at the beginning of the call that they may be phoning a premium number before they are charged R2 to R4 per minute (yes that's as expensive as a doctor's consultation) for the privilege of waiting in a que and waiting for a slow system to load... How do you view this service as being as valuable as a doctor consultation I will never know but it's an industry wide scandal with call centers at the moment. Hence I avoid dialing 0860 numbers. Anyway... Finally was told the outages were due to an update that should be completed soon but I'm still having problems and no longer get email replies from the very helpful person I found at the office. (Does he still work there)

So are you finally going to be able to send out a QUALIFIED technician that knows what there doing and fix this once and for all or do I have no choice but to leave rain and pay extra to use a competitor?