INTERNET CONNECTION N DEBITS

Rain you are the worst internet provider I have ever dealt with and I’ve been your customers for a year n more.

I am appalled but the poorness of your internet service and its customer service. You make empty promises and fail to keep up with them. I am starting to believe that you do not value your customers AT ALL. Here are some of the mess ups you guys have made me undergo and still undergoing.

-25 May my internet did not work till 06 June which is today - You promised to deduct the days in which I had no Wifi till present, INSTEAD you debit the full amount for June’s debit and never attended the issues from May - I have spent over R500 buying airtime buying data INCLUDING TODAY SO I CAN KEEP MY JOB because I work from home for a call centre - I have spent over R200 calling your guys multiple times to resplve this, Still No Resolution - I emailed you multiple times and you take forever to respond then only on the 4th June you send me Settings for a ANDRION DEVICE where I as I have an IOS DEVICE! You didnt care to even ask - You asked me to use another device to activate the WiFi WHICH I DONT HAVE but never told me when I signed up to have one just in case internet has issues - I AM STILL WITHOUT INTERNET TILL NOW YET I HABE PAID YOU A FULL DEBIT AMOUNT- - I have reffered people to join Rain over the course of the year NOW YOU LET ME DOWN!

I am exhausted, tired, angry and just disgusted by how you carry out business. I didn’t want to have to send this review but you have toyed with my emotiones and money for way too long. I’ve had it