Internet Connection Discontinued

Hi Hellopeter, I'm so disappointed with Rain Internet Service Provider, My services were cut off 2 days ago, when I called the Call Centre, I was told that my account was in Arrears, I'm owing R1398, which was untrue. I explained to the Agent that I made a payment of R699 on the 24th Dec and again made another payment on the 25th Dec 2021, I'm now surprised when they told me that I didnt make a payment, it doesn't reflect on their system...I then suggested I send them proof of payment, of which I did to Reitumetsi and told me that she forwarded the proof of payment to the billing Department which was at 09h20am till now I haven't heard anything from Rain and worse part I'm disconnected is this how Rain conduct their business. I mean I sent everything they asked from me. I'm so disappointed in Rain. Regards Lebogang