Internet connection

This got to be the worst ISP I've ever used. We haven't been able to connect to the net for the past 2 months. We only get connection after 1am at night. I mean what's the point of paying for uncapped and yet still have to buy additional data because this useless service provider doesn't connect during the day. I lost some cash as I do remote support and study online because of this. I feel that we should be compensated for this because we pay full amount and get close to no service. The customer service is also useless as they been saying they will try to sort it out. Number that is linked to the account is +***6 and can someone contact me on ***