Intentionally avoiding Cancellations
It seems Rain does not want customers to cancel their subscriptions. The Cancelation request button on the website doesn't and no one answers the phone in the cancellation department.
We want to cancel our services because of regular connection issues and throttle issues. When you call for assistance with the network they reset the router which I have done myself before calling Rain.
Helpful (0)
Replies (7)0
Replies (7)
Rain's replyOfficial
02 Jul 2024, 20:27Hi Renaldo G.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
Best regards,
Rain's reply02 Jul 2024, 20:27
Official
Hi Renaldo G.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
Best regards,
's updateReviewer Update
03 Jul 2024, 18:57Thank you for the generic response. I still haven't received assistance or a call back.
's update03 Jul 2024, 18:57
Reviewer Update
Thank you for the generic response. I still haven't received assistance or a call back.
Rain's replyOfficial
04 Jul 2024, 09:08Hi
We apologize for the delay. We have tried to initiate contact on *** and *** to no avail. Please provide us with a convenient time to call and/or an alternative contact number and we will get in touch.
Regards,
rain.
We apologize for the delay. We have tried to initiate contact on *** and *** to no avail. Please provide us with a convenient time to call and/or an alternative contact number and we will get in touch.
Regards,
rain.
Best regards,
Rain's reply04 Jul 2024, 09:08
Official
Hi
We apologize for the delay. We have tried to initiate contact on *** and *** to no avail. Please provide us with a convenient time to call and/or an alternative contact number and we will get in touch.
Regards,
rain.
We apologize for the delay. We have tried to initiate contact on *** and *** to no avail. Please provide us with a convenient time to call and/or an alternative contact number and we will get in touch.
Regards,
rain.
Best regards,
's updateReviewer Update
04 Jul 2024, 09:13I am available for a call after 10 am.
's update04 Jul 2024, 09:13
Reviewer Update
I am available for a call after 10 am.
Rain's replyOfficial
04 Jul 2024, 10:06Hi Renaldo,
Thank you for taking our call. Your service will cancel on 31/07/2024 and days after our courier partner will reach out to arrange device collection.
Regards,
rain.
Thank you for taking our call. Your service will cancel on 31/07/2024 and days after our courier partner will reach out to arrange device collection.
Regards,
rain.
Best regards,
Rain's reply04 Jul 2024, 10:06
Official
Hi Renaldo,
Thank you for taking our call. Your service will cancel on 31/07/2024 and days after our courier partner will reach out to arrange device collection.
Regards,
rain.
Thank you for taking our call. Your service will cancel on 31/07/2024 and days after our courier partner will reach out to arrange device collection.
Regards,
rain.
Best regards,
's updateReviewer Update
04 Jul 2024, 10:07Thank you for the assistance.
's update04 Jul 2024, 10:07
Reviewer Update
Thank you for the assistance.
Rain's replyOfficial
04 Jul 2024, 10:14Hi Renaldo,
It is always a pleasure to assist, and we are always looking to improve our customer's experience.
Regards,
rain.
It is always a pleasure to assist, and we are always looking to improve our customer's experience.
Regards,
rain.
Best regards,
Rain's reply04 Jul 2024, 10:14
Official
Hi Renaldo,
It is always a pleasure to assist, and we are always looking to improve our customer's experience.
Regards,
rain.
It is always a pleasure to assist, and we are always looking to improve our customer's experience.
Regards,
rain.
Best regards,